Congratulations Vermont – Facility Of The Year Award Winner
This year The Fort Knox team was extremely excited and delighted to be awarded the 2014 Storage Facility of the Year award for our Vermont facility from the great people at the Self Storage Association of Australasia (SSAA)
This was a great achievement for our staff and facilities at Vermont, and something we are very proud and humbled to have bestowed upon us. The award nomination process looked into all aspects of our business and we are thrilled to be recognised as leaders within the self storage industry.
The judging process took into consideration our customer service practices, which we were recognised as delivering excellence in customer satisfaction. At Fort Knox our mission is “To treat our customers like Gold by being committed to superior storage solutions and delivering peace of mind via excellence in customer service from our experienced, professional staff.” We believe we live up to our vision and are amazed and proud at the daily feedback & gifts that we receive from clients praising our team.
Here at Fort Knox we pride ourselves on our state of the art facilities with convenient access and “A grade security”. We tailor our services to our individual clients needs and aim to deliver a complete package for each client’s circumstances. Our Vermont facility is certainly a first-class building with secure storage units, easy access and modern décor. And although we might be a little bit biased we are absolutely thrilled to be acknowledged by a panel of independent judges and industry experts as being awarded the facility of the year.
Fort Knox Vermont opened in July 2008 and is located in the south east corridor of Melbourne. Well recognised by its grand stature on the corner of Burwood Hwy and Morack road, our location is ideally positioned just 1.2 kilometres from Eastlink making it extremely accessible for all commuters.
Prominently positioned on a large intersection, our facility is well branded with striking signage that internally illuminates at night. Our sweeping ‘water free’ gardens are planted with a range of shrubs and trees which have been carefully selected to withstand the harsh Melbourne climate, whilst providing greenery all year round.
Offering a wide range of benefits to our storage clients, including individual door alarms, back to base CCTV monitoring, “A” grade security response, movement sensors, smoke sensors that are fire brigade direct, pin access and our unique fortress locking system for additional protection against forcible entry, we pride ourselves on our elite security.
Fort Knox Self Storage are leaders of the self storage industry in Melbourne and Fort Knox Vermont is the result of our 20 year dedication to the continual improvement of the Fort Knox Self Storage brand, concept and self storage offerings. We believe a good quality product and a strong customer focused experience will help grow the industry as a whole. We appreciate that not all facilities are the same and we offer a price guarantee with our ‘Price Promise’ to ensure each client is getting a quality product as well as value for money. Our aim is to give each storage client a positive storage experience.
Fort Knox Self Storage is a Melbourne owned family operated business that believes our people are our greatest assets. We have been recognised as an employer of choice, for numerous individual and family orientated initiatives and won the Diversity@work Work Life Balance award. Our culture is people focused and we pride ourselves on integrity, honesty and passion for delivering superior customer service.
We also take great pride in our surrounding area and work with local organisations and businesses to grow our networks and our local community. We support numerous local charities, sporting groups, kindergartens and schools within the geographical area of our facility.
If you have ever wondered about self-storage and how it works or are just curious to to have a look we would like to extend a very big warm welcome to anyone who would like to drop in for a coffee and visit us and get the grand tour of our facility.
On behalf of the owners and management here at Fort Knox we would like to take this opportunity to thank our wonderful team for their hard work and dedication to help us achieve this award. We would also like to thank our fabulous customers for their continued support and business and we look forward to servicing you in the furture. ~ Julia West Operations and HR Manager