Self Storage Melbourne

I would like to thank the team here at Fort Knox Self Storage West Melbourne for the great service. Prior to renting a storage unit with them, the staff explained... read more everything well to me, including going into detail about the different options and prices, and bringing me for a tour of the place. I’ve been renting a storage unit with them for some time now and so far so good - I have had no issues. Generally, everything is well maintained. Security system is good. You are unable to access your storage unit after 9 pm but that is not an issue for me. It is located very close to the CBD, so it’s very convenient and I would recommend them if you’re looking for a storage unit around the CBD. There are also some good cafes around, so you can have a coffee break after a tiring day of moving.

The staff were very professional and helpful. The entrance into the facility is an issue. It is too steep and our removalist could not back in. They said this an ongoing... read more issue at this facility. I noticed many cars needing to back out or the undercarriage of their cars would be damaged by poorly designed steep drive entrance.

For Knox Spencer Street Melbourne was great. Easy to use, helpful staff and a clean storage unit.

Excellent service

Hola was extremely friendly and helpful. I don’t think I’ve experienced better customer service! She was so accommodating and explained everything very clearly - I left feeling assured and happy... read more with my choice.

I am a business customer and documented domestic violence survivor experiencing hardship. Despite providing manager and area manager with medical evidence confirming limited work capacity, making partial payments, and... read more requesting a simple accommodation for months, Fort Knox Braybrook has overlocked my unit containing business stock I cannot access. I have a confirmed customer order I cannot fulfill. I called at 4:42pm to escalate—this was not documented in their response. Their "solution" requires physical labour I am medically unable to perform. I have escalated to Consumer Affairs Victoria and the Victorian Small Business Commission. This is not how you treat vulnerable customers. Update: Will revise if resolved.