Self Storage Melbourne

The staff were very professional and helpful. The entrance into the facility is an issue. It is too steep and our removalist could not back in. They said this an ongoing... read more issue at this facility. I noticed many cars needing to back out or the undercarriage of their cars would be damaged by poorly designed steep drive entrance.

I am a business customer and documented domestic violence survivor experiencing hardship. Despite providing manager and area manager with medical evidence confirming limited work capacity, making partial payments, and... read more requesting a simple accommodation for months, Fort Knox Braybrook has overlocked my unit containing business stock I cannot access. I have a confirmed customer order I cannot fulfill. I called at 4:42pm to escalate—this was not documented in their response. Their "solution" requires physical labour I am medically unable to perform. I have escalated to Consumer Affairs Victoria and the Victorian Small Business Commission. This is not how you treat vulnerable customers. Update: Will revise if resolved.

Lovely staff and very helpful. Great all round service. Highly recommended.