- New Customer
- Existing Customer
Pricing and Payments
At most of our locations, we have over 20 sizes. Therefore, it is best to look at the space estimator to see what size you need and then we can give an accurate quote –
Do you offer any discounts or specials?
We are currently offering some discounts and specials. They can be found here, or you can call for a tailored special –
Do I have to come in to complete the contract?
When you reserve a unit with us, we will send a link to most of the paperwork online. On you move-in day you will need to sign a few things in front of us and provide a government-approved ID, however it usually only takes 10 minutes and is completely paperless.
We recommend paying via credit card autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.
Can I get a discount if I have 2 units?
Yes, if you book a unit for 2 months or more, we will give you 50% off for the first 2 months.
Our minimum storage period is 1 month. After that, you can pay on a fortnightly basis, however we would prefer monthly payments.
Are there any other charges other than rent?
No. You can add on insurance; however, we don’t have any Administration or cleaning fees. What we quote you is what you pay each month.
Are there any deposits or extra charges?
No. You can add on insurance; however, we don’t have any Administration or cleaning fees. What we quote you is what you pay each month.
Are there discounts for long term storage?
Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.
When you reserve a unit with us, we will send a link to most of the paperwork online. On you move-in day you will need to sign a few things in front of us, however it usually only takes 10 minutes and is completely paperless.
Reserving A Unit
Do I have to pay to reserve a unit?
No. Our reservations are no obligation and we reserve a unit for when you need it.
Do I need to pay a security bond?
No. At Fort Knox there are no security bonds or hidden charges.
Do you have car/trailer storage?
We can offer car & trailer storage at most sites; however, it is inside fully enclosed storage units. We don’t have cheaper outdoor or open storage for vehicles.
Do you have temperature-controlled wine storage?
Yes. We have temperature-controlled wine storage at our Scoresby, Ringwood & Eltham locations.
Yes, we have a fully managed pest control solution that is maintained by Hayes Pest Control.
Access to Units
Some units are on the ground floor; however, it depends on the size you need and what we have available. Let us know what location and size you are interested in and we can advise if there are ground units available or if you are unsure call us and we’ll help you figure it out!
Once you become a customer you can access everyday of the year. Most locations are 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
Some units are drive up, however it will depend on your size, availability and location. It is best to contact us directly and request a drive-up unit –
Do I have to come in with the removalist?
If you have already completed the move-in admin requirements and have a key / code, you can give that to the removalist to load or unload.
Do you have a delivery service?
We have a list of preferred removal companies that will be happy to assist with any deliveries you have.
We do not have keys to any of the storage units. If you are a commercial client, you can choose a Managed Storage Agreement where we supply a combination lock that only you or your employees have a code for.
Yes. We do accept deliveries for customers on Managed Storage Agreements.
Opening Hours
We are open from 8.30am to 5.00pm Monday to Friday and 9.00am to 3.00pm on Saturdays. Once you become a customer you have a PIN and can access during extended hours everyday of the year.
We aren’t 24 hours as we believe that 24-hour sites aren’t as secure as sites, like Fort Knox that are completely locked down every night. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
Yes. We have a pallet available at all locations for use during office hours/ Some locations also have a walkie stacker forklift. https://www.fortknoxselfstorage.com.au/space-estimator/
Can I upsize/downsize my unit?
Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.
Unit Sizes
At most of our locations, we have over 20 sizes. Therefore, it is best to look at the space estimator to see what size you need and then we can give an accurate quote –
Can I upsize/downsize my unit?
Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.
Insurance
As a special, we will offer you insurance free in your first month. After that, it is $0.50 per $1000 of cover, with a minimum of $5,000 cover for $2.50 per month.
We offer the AON self-storage insurance policy through QBE insurance. If your claim is approved and you have insurance, they cover for claims against Fire, Lightning, Impact, Explosion, Earthquake, Aircraft, Riots and Strikes, Malicious Damage, Storm and Tempest and/or Water and Burglary which shall mean theft resulting from forcible entry. We have a copy of the Product Disclosure Statement (PDS) that can be viewed at anytime in our office or sent via email.
Your payment is due on the anniversary day of your move-in each month. For example – Your rental started on the 15th of the month, then it is due on that day each month.
Can I pay via bank transfer to your account?
No. We recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.
It is best to pay until the date you need storage; therefore, no refund is required. For example – Your unit is due on the 10th of the month, however you want to vacate on the 20th. In the last payment, you would just pay for 10 days storage.
Do you I get a discount for paying in advance?
Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.
Can I put boxes and merchandise on my account?
Yes, and you can pay with your next month’s charge.
Can I get the 50% off for 2 months discount again after the first next 2 months?
No. The discount is a great special for the first 2 months. If you would like additional discounts, you can pay in advance for 6 or 12 months.
Can I upsize/downsize my unit?
Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.
Yes. Prices start from $20 per ¼ bin or $80 for the whole bin which is 6m3.
Access to my unit
Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
What kind of security you have?
Every location is slightly different, however all Fort Locations have back to base movement sensors, externally monitored camera systems, PIN access to authorised customers and a ‘locked down’ cut off time every night.
What’s my unit number and/or PIN?
For security reasons you will need to call your location for these details and go through the quick ID verification process. Alternatively, these details will in your initial move-in email.
We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).
Can I get my relative/removalist access the unit?
If you are happy to give them your keys and code, then yes, they can access your unit as you have authorised entry.
We prefer not to hold customer keys; however, we will look at each request on a case by case basis. Please contact your site to discuss this further –
Have I coded in and out correctly?
The best way to think about entry & exit is that all the PIN pads on the outside of the location or building turn your alarm OFF when you arrive and enter. Any PIN pads on the inside of the building turn your ON when you leave.
Can I access the unit after office hours?
Yes. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
I lost my key, can you let me in?
We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).
Yes. We do accept deliveries for customers on Managed Storage Agreements.
Opening Hours
No, however our reservations centre is open between 10am & 3pm.
Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
Payments and Pricing
We recommend paying via credit card autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.
You can pay here –https://www.fortknoxselfstorage.com.au/pay-your-bills/ or we recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.
Your payment is due on the anniversary day of your move-in each month. For example – Your rental started on the 15th of the month, then it is due on that day each month.
Can I pay via bank transfer to your account?
No. We recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.
It is best to pay until the date you need storage; therefore, no refund is required. For example – Your unit is due on the 10th of the month, however you want to vacate on the 20th. In the last payment, you would just pay for 10 days storage.
Do you I get a discount for paying in advance?
Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.
Can I put boxes and merchandise on my account?
Yes, and you can pay with your next month’s charge.
Can I get the 50% off for 2 months discount again after the first next 2 months?
No. The discount is a great special for the first 2 months. If you would like additional discounts, you can pay in advance for 6 or 12 months.
Can I upsize/downsize my unit?
Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you. https://www.fortknoxselfstorage.com.au/locations/
Yes. Prices start from $20 per ¼ bin or $80 for the whole bin which is 6m3.
Access to my unit
Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
What kind of security you have?
Every location is slightly different, however all Fort Locations have back to base movement sensors, externally monitored camera systems, PIN access to authorised customers and a ‘locked down’ cut off time every night.
What’s my unit number and/or PIN?
For security reasons you will need to call your location for these details and go through the quick ID verification process. Alternatively, these details will in your initial move-in email.
We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).
Can I get my relative/removalist access the unit?
If you are happy to give them your keys and code, then yes, they can access your unit as you have authorised entry.
We prefer not to hold customer keys; however, we will look at each request on a case by case basis. Please contact your site to discuss this further –
Have I coded in and out correctly?
The best way to think about entry & exit is that all the PIN pads on the outside of the location or building turn your alarm OFF when you arrive and enter. Any PIN pads on the inside of the building turn your ON when you leave.
Can I access the unit after office hours?
Yes. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.
I lost my key, can you let me in?
We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).
Yes. We do accept deliveries for customers on Managed Storage Agreements.
Need help packing!
Looking for your closest Fort Knox Self Storage location? We have ten self-storage facilities located around the Greater Melbourne area.

Contact Fort Knox Self Storage
ALPHINGTON
707 Heidelberg Road
03 9499 2300
alphington@fkss.com.au
MOORABBIN
277 Wickham Road
03 9555 6285
moorabbin@fkss.com.au
SCORESBY
1261 Ferntree Gully Rd
03 9764 2844
scoresby@fkss.com.au
COBURG
1011 Sydney Road
03 8900 5666
coburg@fkss.com.au
DANDENONG
31C Princess Highway
03 9708 5577
dandenong@fkss.com.au
KEYSBOROUGH
1 Southpark Close
03 8525 1005
keysborough@fkss.com.au
VERMONT
641 Burwood Hwy
03 9801 6888
vermont@fkss.com.au
ELTHAM
197 Sherbourne Road
03 9431 4200
eltham@fkss.com.au
RINGWOOD
381 Maroondah Hwy
03 9876 0788
ringwood@fkss.com.au
MELBOURNE
484 Spencer Street
03 9326 4088
city@fkss.com.au