• New Customer
  • Existing Customer

Pricing and Payments

fortknox-icons-export What is the price?

At most of our locations, we have over 20 sizes. Therefore, it is best to look at the space estimator to see what size you need and then we can give an accurate quote –

fortknox-icons-export Do you offer any discounts or specials?

We are currently offering some discounts and specials. They can be found here, or you can call for a tailored special –

fortknox-icons-export Do I have to come in to complete the contract?

When you reserve a unit with us, we will send a link to most of the paperwork online. On you move-in day you will need to sign a few things in front of us and provide a government-approved ID, however it usually only takes 10 minutes and is completely paperless.

fortknox-icons-export How do I pay?

We recommend paying via credit card autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

fortknox-icons-export Can I get a discount if I have 2 units?

Yes, if you book a unit for 2 months or more, we will give you 50% off for the first 2 months.

fortknox-icons-export Can I pay fortnightly?

Our minimum storage period is 1 month. After that, you can pay on a fortnightly basis, however we would prefer monthly payments.

fortknox-icons-export Are there any other charges other than rent?

No. You can add on insurance; however, we don’t have any Administration or cleaning fees. What we quote you is what you pay each month.

fortknox-icons-export Are there any deposits or extra charges?

No. You can add on insurance; however, we don’t have any Administration or cleaning fees. What we quote you is what you pay each month.

fortknox-icons-export Are there discounts for long term storage?

Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.

fortknox-icons-export Can I do the contract online?

When you reserve a unit with us, we will send a link to most of the paperwork online. On you move-in day you will need to sign a few things in front of us, however it usually only takes 10 minutes and is completely paperless.

Reserving A Unit

fortknox-icons-export Do I have to pay to reserve a unit?

No. Our reservations are no obligation and we reserve a unit for when you need it.

fortknox-icons-export Do I need to pay a security bond?

No. At Fort Knox there are no security bonds or hidden charges.

fortknox-icons-export Do you have car/trailer storage?

We can offer car & trailer storage at most sites; however, it is inside fully enclosed storage units. We don’t have cheaper outdoor or open storage for vehicles.

fortknox-icons-export Do you have temperature-controlled wine storage?

Yes. We have temperature-controlled wine storage at our Scoresby, Ringwood & Eltham locations.

fortknox-icons-export Is there pest control?

Yes, we have a fully managed pest control solution that is maintained by Hayes Pest Control.

Access to Units

fortknox-icons-export Is it on ground floor?

Some units are on the ground floor; however, it depends on the size you need and what we have available. Let us know what location and size you are interested in and we can advise if there are ground units available or if you are unsure call us and we’ll help you figure it out!

fortknox-icons-export When can I access my unit?

Once you become a customer you can access everyday of the year. Most locations are 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

fortknox-icons-export Can I drive up to the unit?

Some units are drive up, however it will depend on your size, availability and location. It is best to contact us directly and request a drive-up unit –

fortknox-icons-export Do I have to come in with the removalist?

If you have already completed the move-in admin requirements and have a key / code, you can give that to the removalist to load or unload.

fortknox-icons-export Do you have a delivery service?

We have a list of preferred removal companies that will be happy to assist with any deliveries you have.

fortknox-icons-export Do you have a spare key?

We do not have keys to any of the storage units. If you are a commercial client, you can choose a Managed Storage Agreement where we supply a combination lock that only you or your employees have a code for.

fortknox-icons-export Do you accept deliveries?

Yes. We do accept deliveries for customers on Managed Storage Agreements.

Opening Hours

fortknox-icons-export What are your office hours?

We are open from 8.30am to 5.00pm Monday to Friday and 9.00am to 3.00pm on Saturdays. Once you become a customer you have a PIN and can access during extended hours everyday of the year.

fortknox-icons-export Is there 24-hour access?

We aren’t 24 hours as we believe that 24-hour sites aren’t as secure as sites, like Fort Knox that are completely locked down every night. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

fortknox-icons-export Do you have a pallet jack?

Yes. We have a pallet available at all locations for use during office hours/ Some locations also have a walkie stacker forklift. https://www.fortknoxselfstorage.com.au/space-estimator/

fortknox-icons-export Can I upsize/downsize my unit?

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.

Unit Sizes

fortknox-icons-export What sizes do you have?

At most of our locations, we have over 20 sizes. Therefore, it is best to look at the space estimator to see what size you need and then we can give an accurate quote –

fortknox-icons-export Can I upsize/downsize my unit?

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.

Insurance

fortknox-icons-export Is the insurance included?

As a special, we will offer you insurance free in your first month. After that, it is $0.50 per $1000 of cover, with a minimum of $5,000 cover for $2.50 per month.

fortknox-icons-export What does insurance cover?

We offer the AON self-storage insurance policy through QBE insurance. If your claim is approved and you have insurance, they cover for claims against Fire, Lightning, Impact, Explosion, Earthquake, Aircraft, Riots and Strikes, Malicious Damage, Storm and Tempest and/or Water and Burglary which shall mean theft resulting from forcible entry. We have a copy of the Product Disclosure Statement (PDS) that can be viewed at anytime in our office or sent via email.

fortknox-icons-export When is my payment due?

Your payment is due on the anniversary day of your move-in each month. For example – Your rental started on the 15th of the month, then it is due on that day each month.

fortknox-icons-export Can I pay via bank transfer to your account?

No. We recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

fortknox-icons-export Can I get a refund?

It is best to pay until the date you need storage; therefore, no refund is required. For example – Your unit is due on the 10th of the month, however you want to vacate on the 20th. In the last payment, you would just pay for 10 days storage.

fortknox-icons-export Do you I get a discount for paying in advance?

Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.

fortknox-icons-export Can I put boxes and merchandise on my account?

Yes, and you can pay with your next month’s charge.

fortknox-icons-export Can I get the 50% off for 2 months discount again after the first next 2 months?

No. The discount is a great special for the first 2 months. If you would like additional discounts, you can pay in advance for 6 or 12 months.

fortknox-icons-export Can I upsize/downsize my unit?

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.

fortknox-icons-export Can I use the bins?

Yes. Prices start from $20 per ¼ bin or $80 for the whole bin which is 6m3.

Access to my unit

fortknox-icons-export When can I access my unit?

Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

fortknox-icons-export What kind of security you have?

Every location is slightly different, however all Fort Locations have back to base movement sensors, externally monitored camera systems, PIN access to authorised customers and a ‘locked down’ cut off time every night.

fortknox-icons-export What’s my unit number and/or PIN?

For security reasons you will need to call your location for these details and go through the quick ID verification process. Alternatively, these details will in your initial move-in email.

fortknox-icons-export Do you have keys for my unit?

We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).

fortknox-icons-export Can I get my relative/removalist access the unit?

If you are happy to give them your keys and code, then yes, they can access your unit as you have authorised entry.

fortknox-icons-export Can you hold my key?

We prefer not to hold customer keys; however, we will look at each request on a case by case basis. Please contact your site to discuss this further –

fortknox-icons-export Have I coded in and out correctly?

The best way to think about entry & exit is that all the PIN pads on the outside of the location or building turn your alarm OFF when you arrive and enter. Any PIN pads on the inside of the building turn your ON when you leave.

fortknox-icons-export Can I access the unit after office hours?

Yes. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

fortknox-icons-export I lost my key, can you let me in?

We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).

fortknox-icons-export Do you accept deliveries?

Yes. We do accept deliveries for customers on Managed Storage Agreements.

Opening Hours

fortknox-icons-export Is the office open on Sunday?

No, however our reservations centre is open between 10am & 3pm.

fortknox-icons-export What are the access hours?

Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

Payments and Pricing

fortknox-icons-export How do I pay my account?

We recommend paying via credit card autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

fortknox-icons-export I need to pay my bill

You can pay here –https://www.fortknoxselfstorage.com.au/pay-your-bills/ or we recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

fortknox-icons-export When is my payment due?

Your payment is due on the anniversary day of your move-in each month. For example – Your rental started on the 15th of the month, then it is due on that day each month.

fortknox-icons-export Can I pay via bank transfer to your account?

No. We recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

fortknox-icons-export Can I get a refund?

It is best to pay until the date you need storage; therefore, no refund is required. For example – Your unit is due on the 10th of the month, however you want to vacate on the 20th. In the last payment, you would just pay for 10 days storage.

fortknox-icons-export Do you I get a discount for paying in advance?

Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.

fortknox-icons-export Can I put boxes and merchandise on my account?

Yes, and you can pay with your next month’s charge.

fortknox-icons-export Can I get the 50% off for 2 months discount again after the first next 2 months?

No. The discount is a great special for the first 2 months. If you would like additional discounts, you can pay in advance for 6 or 12 months.

fortknox-icons-export Can I upsize/downsize my unit?

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you. https://www.fortknoxselfstorage.com.au/locations/

fortknox-icons-export Can I use the bins?

Yes. Prices start from $20 per ¼ bin or $80 for the whole bin which is 6m3.

Access to my unit

fortknox-icons-export When can I access my unit?

Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

fortknox-icons-export What kind of security you have?

Every location is slightly different, however all Fort Locations have back to base movement sensors, externally monitored camera systems, PIN access to authorised customers and a ‘locked down’ cut off time every night.

fortknox-icons-export What’s my unit number and/or PIN?

For security reasons you will need to call your location for these details and go through the quick ID verification process. Alternatively, these details will in your initial move-in email.

fortknox-icons-export Do you have keys for my unit?

We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).

fortknox-icons-export Can I get my relative/removalist access the unit?

If you are happy to give them your keys and code, then yes, they can access your unit as you have authorised entry.

fortknox-icons-export Can you hold my key?

We prefer not to hold customer keys; however, we will look at each request on a case by case basis. Please contact your site to discuss this further – 

https://www.fortknoxselfstorage.com.au/locations/

fortknox-icons-export Have I coded in and out correctly?

The best way to think about entry & exit is that all the PIN pads on the outside of the location or building turn your alarm OFF when you arrive and enter. Any PIN pads on the inside of the building turn your ON when you leave.

fortknox-icons-export Can I access the unit after office hours?

Yes. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

fortknox-icons-export I lost my key, can you let me in?

We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).

fortknox-icons-export Do you accept deliveries?

Yes. We do accept deliveries for customers on Managed Storage Agreements.

Need help packing!

Looking for your closest Fort Knox Self Storage location? We have ten self-storage facilities located around the Greater Melbourne area.

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