FAQS

At most of our locations, we have over 20 sizes. Therefore, it is best to look at the space estimator to see what size you need and then we can give an accurate quote.

We are currently offering some discounts and specials. They can be found at: fortknoxselfstorage.com.au/specials, or you can call for a tailored special.

On you move-in day you can sign up online with a copy of your photo ID or you can come in and sign up in store. It usually only takes 10 minutes and is completely paperless.

We recommend paying via credit card autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

Our minimum storage period is 1 month. After that, you can pay on a fortnightly basis, however we would prefer monthly payments.

No. You can add on insurance; however, we don’t have any Administration, cleaning or other fees. What we quote is what you pay each month.

No. You can add on insurance; however, we don’t have any Administration, cleaning or other fees. What we quote is what you pay each month.

Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.

When you reserve a unit with us, we will send a link to most of the paperwork online. You have the option to complete the whole sign up process online or on move-in day you can come into the office to sign the contracts and provide a government approved ID. It usually only takes 10 minutes and is completely paperless.

No. Reservations are obligation free. We reserve a unit for the date that you need it.

No. At Fort Knox there are no security bonds or hidden charges.

We can offer car & trailer storage at most sites; however, it is inside fully enclosed storage units. We don’t have cheaper outdoor or open storage for vehicles.

Yes. We have temperature-controlled wine storage at our Scoresby, Ringwood & Eltham locations.

Yes, we have a fully managed pest control solution that is maintained by Hayes Pest Control.

Some units are on the ground floor; however, it depends on the size you need and what we have available. Let us know what location and size you are interested in and we can advise if there are ground units available or if you are unsure call us and we’ll help you figure it out!

Once you become a customer you can access everyday of the year. Most locations are 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

Some units are drive up, however it will depend on your size, availability and location. It is best to contact us directly and request a drive-up unit –

If you have already completed the move-in admin requirements and have a key / code, you can give that to the removalist to load or unload.

We have a list of preferred removal companies that will be happy to assist with any deliveries you have.

We do not have keys to any of the storage units. If you are a commercial client, you can choose a Managed Storage Agreement where we supply a combination lock that only you or your employees have a code for.

Yes. We do accept deliveries for customers on Managed Storage Agreements.

We are open from 8.30am to 5.00pm Monday to Friday and 9.00am to 3.00pm on Saturdays. Once you become a customer you have a PIN and can access during extended hours everyday of the year.

We aren’t 24 hours as we believe that 24-hour sites aren’t as secure as sites, like Fort Knox that are completely locked down every night. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

Yes. We have a pallet available at all locations for use during office hours/ Some locations also have a walkie stacker forklift.

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.

At most of our locations, we have over 20 sizes. Therefore, it is best to look at the space estimator to see what size you need and then we can give an accurate quote.

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.

As a special, we will offer you insurance free in your first month. After that, it is $0.50 per $1000 of cover, with a minimum of $5,000 cover for $2.50 per month.

We offer the AON self-storage insurance policy through QBE insurance. If your claim is approved and you have insurance, they cover for claims against Fire, Lightning, Impact, Explosion, Earthquake, Aircraft, Riots and Strikes, Malicious Damage, Storm and Tempest and/or Water and Burglary which shall mean theft resulting from forcible entry. We have a copy of the Product Disclosure Statement (PDS) that can be viewed at anytime in our office or sent via email.

Your payment is due on the anniversary day of your move-in each month. For example – Your rental started on the 15th of the month, then it is due on that day each month.

No. We recommend paying via credit autobill. We even give you a $20 credit to use this method. You can set this up when you move-in. Alternatively, you can pay online, in person, over the phone or via Bpay.

It is best to pay until the date you need storage; therefore, no refund is required. For example – Your unit is due on the 10th of the month, however you want to vacate on the 20th. In the last payment, you would just pay for 10 days storage.

Yes. We will offer a 5% discount for 6-month advance payment and 10% for 12-month advance payment.

Yes, and you can pay with your next month’s charge.

No. The discount is a great special for the first 2 months. If you would like additional discounts, you can pay in advance for 6 or 12 months.

Yes, you can upsize or downsize at any time during your stay with us. This obviously depends on availability, so it is best to give us a call and we will work out the best option for you.

Yes. Prices start from $20 per ¼ bin or $80 for the whole bin which is 6m3.

Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

Every location is slightly different, however all Fort Locations have back to base movement sensors, externally monitored camera systems, PIN access to authorised customers and a ‘locked down’ cut off time every night.

For security reasons you will need to call your location for these details and go through the quick ID verification process. Alternatively, these details will in your initial move-in email.

We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).

If you are happy to give them your keys and code, then yes, they can access your unit as you have authorised entry.

We prefer not to hold customer keys; however, we will look at each request on a case by case basis. Please contact your site to discuss this further –

The best way to think about entry & exit is that all the PIN pads on the outside of the location or building turn your alarm OFF when you arrive and enter. Any PIN pads on the inside of the building turn your ON when you leave.

Yes. Most locations have access from 6am to 9pm. Dandenong and Moorabbin are 6am to 8pm in Summer and 7am to 6pm in Winter.

We do not have keys to any of the storage units for security reasons. If you have lost your keys, please contact us for the details of a locksmith. This costs around $120. Remember, you were given 3 keys when you moved in and you should still have a spare (hopefully).

Yes. We do accept deliveries for customers on Managed Storage Agreements.