Always fantastic service and very prompt with any queries we had either by email or directly.
Having a unit was a great help to us whilst we were selling our house then buying and moving. It was peace of mind to have most of our belongings safely stored against the weather and secure.
Extremely clean environment and unit. Very simple process to Book and Use. Customer Service on initial enquiry was professional efficient and enthusiastic.
All too easy.
Fantastic staff, thankyou!!
For the past 20 years, Fort Knox has either stored my mother's items or my own furniture. As our needs grew or diminished, we easily moved between units to find exactly the correct size that worked for us. I highly recommend the facilities there and would love to pass on my sincere thanks to the lovely staff. Who never found any request too hard.
Suzanne was very helpful and very friendly and professional.
This was the second period I've used the Ringwood facility and also the longest. Over the past 8+ years I've always found the team at Ringwood professional, friendly and very helpful.
Great service and all happy - will definitely use FK again if needed. Still have wine storage with Scoresby and happy with that also.
The team at the Scoresby location are wonderful, nothing is too much trouble, very friendly and helpful. Would recommend your service and especially Scoresby to everyone.
I felt my possessions were safe and secure at all times. Crystal's service was professional, friendly and very helpful, never patronising or dismissive. I have no hesitation in recommending Fort Knox Vermont.
Great customer service experience and competitive prices drew me to Fort Knox (Ringwood)!! Highly recommend them to others & will absolutely use their services again! Thank you!
Everything worked like clockwork so we didn't need to involve staff much at all, but when we did they were unfailingly cheerful and professional in their attitude. Container was totally dry in a very wet winter, and access was excellent.
Household goods stored there for 2 + years. The staff at Moorabbin are absolutely delightful and very helpful with always quick responses. My goods were unloaded last week, all in perfect condition.
Very easy to deal with, helpful staff.
The staff at Eltham were always friendly and helpful.
I've continued to use this storage facility but I've moved to a slightly larger unit as I had more items to store. Everyone I've dealt with have been absolutely fantastic. All staff have been very professional, very friendly, helpful and accommodating in every way. Especially Andrew and Kate. The storage site is well maintained, very clean and organised. I would highly recommend Alphington Fort Knox Storage without hesitation. Thank you Alphington Fort Knox.
Staff very helpful and friendly. Very pleasant people to deal with.
Couldn't be happier with Fort Knox. Staff always willing to help, nothing was too much trouble. Highly recommend.
It was a professionally run, and a very impressive facility. Well organized staff.
It was quick and easy.
The physical facilities and access arrangements were all excellent. Additionally, the customer service and advice provided by the on-site staff prior to, during, and at completion of the storage period were outstanding. I have already recommended the facility to friends who hope be shifting home during the next 6 months. Please pass my thanks to the team at Eltham.
Great friendly and helpful staff.
Thanks to your staff, they were extremely helpful and a pleasure to deal with.
Margot and other staff there are just so friendly and helpful ,,,was very convenient for me location wise. Will def recommend if I hear if anybody needs self storage... cheers
On both occasions (initial enquiry and sign up) I was served by James. He was really friendly, helpful and knowledgeable and made the whole process really easy.
Very easy to deal with and very convenient for our requirements. Would definitely recommend you to my friends and family!
Completely satisfied with service provided by the Fort Knox facility.
Moved my belongings out of the Moorabbin Storage facility on Saturday 27th of August. Dealt with a young man and a young lady in the office. They were both lovely and I couldn\'t recommend your business enough after dealing with your staff members! Thanks again.
For the duration of over 6 1/2 years i never once had a worry in the world about my possessions going astray because i knew fort knox was like a fortress and can also see that no damp entered the unit as all my things look just the same as they did years ago. I couldn\'t be more happier with fort knox self storage. Thanks guys!
Marnie and Philip - thank you so much for your awesome customer service! I enjoyed being able to come into the office and chat about things and you both look like you really enjoy your jobs :) We really appreciated the free months rent and the truck when moving in and everything about your service has been great! Thanks so much.
Great staff, always helpful.
Marnie is a fantastic asset for your organisation. She has been of great help to us. Many thanks.
All of the staff at Dandenong were wonderful to deal with, very friendly and professional. They were very helpful when we needed to organise extra storage space. We would be happy to deal with this office in the future.
The staff at Scoresby Fort Knox were wonderful - they made everything very clear, and looked after us as well as our stuff! Many thanks! :-)
Amazing Friendly Staff, Clean, Well set out, can not complain about anything.
Very happy, could not have asked for more. Did not use all available services (eg: trailer) but still great value. Would definitely use again or recommend.
Absolute pleasure to do business with! Made everything very easy and the level of customer service was something I haven't experienced for a while.
Thanks. Customer service is always excellent, very friendly and helpful.
We found the staff very helpful and friendly at all times and everything was explained with little to no queries needed.
During our time using Fort Knox in Ringwood, I would just like to commend the staff for there professionalism ,prompt follow up with anything we asked and always friendly approach. I would have no hesitation in recomending your service to any one in the future. Thank you again for making our transition to our new home one less thing to worry about.
All the staff at Eltham are a great bunch of people, who have become part of my extended circle of friends. They are always there with a smile & hello when you enter the office with a problem or suggestion
Outstanding service and a vey helpful team led by Susanne.
Friendly and supporting staff always happy to assist.
Staff were AMAZING always so friendly, so approachable - would recommend Eltham in a heart beat. Only thing I would like to request would be a couple more trolleys on a few occasions there were all being used. - thank you for your support.
Really friendly, helpful and obliging staff.
Both on opening and closing down the unit the Staff were very pleasant and helpful. Good PR by all concerned. No problem/problems arose during the rental.... Thanks.
I'd like to personally thank the team at the Scoresby Fort Knox as their customer service exceeded my expectations. I injured my spine and was put in a very precarious financial situation which left me barely able to afford the basics let alone pay my storage account. Throughout this time the customer service team (in particular Ingrid) showed an enormous amount of compassion and understanding and I'd like to sincerely offer them my heartfelt thanks for being so human throughout. You guys are legends and to be honest it's probably the best customer service I've ever received. So an epic big thank you (virtual hugs all around). Please keep doing what you do. It may be a simple gesture or kindness on your behalf but it meant a whole bunch to me! Thank you so much.
My complements to pleasant staff, Connie and Susanne, and thank them for their attention and excellent service.
Helpful & friendly staff. Account processing excellent.
One of the best customer experiences I've ever had! Everyone I spoke to at Eltham was amazing - friendly, helpful and efficient. I was very sad to leave!
I loved the fact you had toilets on site -- and they were always in good condition. I often came after office hours and I always felt really safe onsite. My belongings were in perfect condition, not melted or frozen or wet or anything like that. I loved paying 1 year in advance and getting discounts for doing it! I loved that when I moved out I was also given some money back on the year I'd paid (because I left early, and it was refunded). The staff were always knowledgeable about process and my options, they were always professional and friendly and I always felt the safety of like my belongings was important to them. Thank you and I would use this very well priced service again !!
More than helpful and would highly recommend.
Good service staff always have a smile and happy to look after you.
It has always been pleasant to deal with the staff in West Melbourne, they are courteous and helpful.
Very pleasant and helpful staff. Easy access. Perhaps the checking in process was a little long but overall very happy and yes I would recommend Fort Knox.
The truck that delivered my items was too big to fit up the ramp to my original unit. Quickly and efficiently the staff at Scoresby organised for a unit to be made available at the annex facility. They also recommended a removalist who was available to move a few heavy items from my unit.
Staff very helpful and professional - highly recommend, great customer service. Thank you!
Having the sitting room was fantastic. There were a couple of occasions when I was meeting someone there and they were late. A comfortable space to wait (esp. with kids) made a big difference.
Overall very pleased with the facilities.
Very happy with the service, will use Fort Knox for any future storage needs.
Really helpful and friendly reception staff.
Great facility, outstanding staff who are all efficient, friendly and helpful. I am very happy with Ringwood Fort Knox.
Please pass on my gratitude to the staff for their professional but caring service - they were very helpful.
The friendly staff exceeded my expectations. From my initial enquiry right to the end when I moved out - there is nothing more convincing for a customer than the level of service received, even for an extremely budget conscious individual like myself. I shall certainly be using Fort Knox Melbourne if I return in the future.
Excellent service - appreciate the feeling of security there. Should have gone there years ago. Thank you so much.
Crystal was excellent, highly recommend Vermont Fort Knox.
Margot and linda in the office were most helpul it was pleasure to deal them
Enjoyed Fort Knox Services for 7.75 years and was always treated with respect and professionalism. It was always a pleasure. They also made finalising my occupancy stress free and easy. Special thanks to Shelly and Adrienne.
We used storage to facilitate moving house and we could not have done the move without it as we were downsizing and needed additional storage space. The staff at Eltham (Suzanne and Connie) were brilliant starting from day 1 when Suzanne helped us to define our storage requirements. We did our own packing and found the Fort Knox storage boxes ideal for this.
Brilliant service and amenities. The trailor was a fabulous help. The unit was clean and so easily accessible. Couldn\'t have done it without the trolleys - brilliant. Thankyou for your wonderful facility and service.
Very professional girls. Always friendly and helpful.
Excellent and friendly service.
An excellent experience, many thanks.
Great experience. Verry helpful, happy & professional staff. Will be back next fire season.
Phillip and his team were incredibly helpful and kind, even offering advice on how to make best use of my space for the things I need to store. I am so grateful for the way I was treated, absolutely faultless customer service. Thank you :)
Thank You. Great service and easy to use. Certainly recommend to others.
It was great to know that my goods were stored in a safe secure place.
All the staff have all been great to us over the many years that we have used Alphington Fort Knox but a special commendation has to go to Andrew who has given us amazing service at all times. A truly lovely young man!
All the staff were exceptionally helpful and friendly, but particularly Barbra, Michelle and Catherine, whom we had most dealings with. Great to be able to have a joke and good rapport with them. Their hospitality in the hot weather was very much appreciated too. We would certainly use them again if the need arose.
All staff were extremely helpful and pleasant to deal with. Would definitely recommend your company to friends.
Always a pleasure when I had to deal with anyone at the Alphington locations (e.g. credit card changes, questions etc) and all the other times it was flawless. Only reason I left was finally being able to move my possessions to the US.
Very happy with the last 7 years of storage. The only reason I have cancelled is because I no longer need the storage space. I will definitely use Fort Knox again and keep recommending to my family and friends.
Everything was very efficient and friendly.
Your staff were terrific..deserve a Christmas bonus I think.
I particularly liked the easy access hours. Access from 6.00 am which suited me well.
Staff most courteous and helpful. Facility easy to navigate and spotlessly clean.
Easy, simple process to hire and move in and out. Excellent!
I would just like to add that I initially spoke to Crystal who was absolutely wonderful and definitely helped me make my mind up which facility I was going to use. Her customer service, manner and knowledge were of a very very high standard. On returning to fill out paperwork etc the following day I was delighted to be served by yet another "Crystal" (the one with the glasses) who demonstrated the same qualities I had noticed in her colleague the day before. You should be extremely proud of these ladies as they clearly have the business in their best interests and made the whole experience for me a very pleasurable one. I just wish all the other businesses I've been dealing with this past week were on a par with Fort Knox Vermont Sth. To be honest, at the end of the day, there are many storage units similar to yours but it's the customer service I experienced that made me decide to choose yours. Congratulations ladies, you are the perfect fit for your jobs. I will DEFINITELY be recommending your company to others.
Great staff at Ringwood. Thank you.
Tracey was very friendly, helpful and efficient.
Very satisfied customer.
Staff courteous, friendly and helpful. Unit quite clean and a good size.
Scored highly on friendliness, explanation of the storage facilities and contract, and accessibility throughout. I was able to use additional facilities of sitting room, get a cup of coffee, and to use the clean bathroom facilities. Chatty staff made us feel like good clients, well looked after. Very impressive - I would readily recommend Fort Knox to others seeking short/long term storage solutions.
I really appreciated the very friendly staff at the Moorabbin Office - they answered any queries i had and were really nice to deal with over the phone. Thank you again for the use of your storage facilities.
I was very pleased with the service I received right from the very first time I entered your office! Thank you. You made a stressful time flow smoothly for me.
Thanks to the team - always quick to respond and made storing valuables easy.
Absolutely would recommend, made a first time process of using self-storage a lot less daunting than I could of imagined. Thank you :)
We were very happy with the service we received. Thanks.
I thoroughly enjoyed the service I received from Fort Knox in Ringwood and would happily recommend them to others.
The ladies in the office were very friendly, attentive and courteous. Sarah was the main lady who looked after my requirements and I was very pleased with her knowledge, manner and the most important, customer service. The ladies in the office interacted well with the customers and assisted each other as well. Thank you...
Very helpful and courteous staff.
Great customer service to all at the Melbourne site!
Always found the staff very friendly and helpful. This is the third storage unit we have had at Ringwood and would highly recommend them.
The service is excellent and the property well maintained. The staff were always friendly and efficient and I would highly recommend the Fort Knox Ringwood to anyone. Actually my son also used Fort Knox at Vermont and was always pleased with the service. Fort Knox will always be on our list. Happy New Year to you all and once again thank you for looking after our property.
Your business is very fortunate to have the staff in the office at Moorabbin they were always so welcoming and helpful.
Thank you very much for your fantastic service.
Quite happy with the service. Thanks.
I would highly recommend Fort Knox to friends and family. Staff were professional and helpful. The facilities were clean, easily accessed and the move-in trailer made our move so much easier. Thank you again.
Thank you. We were very happy with all aspects of our storage unit.
The staff were excellent. Great service.
Thanks Shelley and team for your guidance, support at a very stressful time. You made such an effort to help me, chosing the right size storage, making sure it was within my budget. Thank you. Highly recommended, cheers!
Service by all Customer Service staff was excellent at Ringwood - well done.
Staff always very pleasant and helpful. Nothing to difficult. AND, I liked the drink fridge! It saved me on hot days.
Very friendly staff, willing to go beyond to help if required.
Everyone from quoting to on site were really great! Thanks
May I say that I dealt with 4 of the staff at the Scoresby location and all 4 are fantastic!! So friendly and helpful. I can't compliment them enough.
May I say that I dealt with 4 of the staff at the Scoresby location and all 4 are fantastic!! So friendly and helpful. I can't compliment them enough.
Staff very friendly and efficient.
Great service and I use it most years.
To give an honest recommendation or reference regarding storing property at Fort Knox is an easy task. I have been a long term client of this company and can assure any one whom is considering their options of storage to give Fort Knox the opportunity to show how it's done properly. The staff are most helpful the amenities are clean, the storage is secure and access is easy to work with. I am generally a tough scorer but I am honest with my 10 out of 10 praises for their efforts in all sectors of the business model.
The staff I dealt with at Vermont were very cheerful and helpful .They also had a great rapport with existing customers.
You have an amazing team working at the Vermont facility. I found them to be extremely courteous and helpful. So refreshing to engage with staff who know their product and enjoy their jobs. Well done!
Terrific experience from start to finish - thank you very much.
Linda and Margot wonderfully helpful and knew their stuff well and went out of their way to help me. Made a stressful time much better. Very happy with the great service, thanks ladies!
The staff could not have been more helpful. You have a really great crew at Alphington, especially Mel and Andrew.
Eltham staff are delightful. Very welcoming, friendly & have excellent customer service skills.
I was very appreciative of the help and friendliness of the staff. It's been a stressful time for us so their calmness and reassurance that things will fall into place was wonderful.
Staff always helpful and friendly.
The person I dealt with at Moorabbin Storage was Margot. She was efficent, pleasant and couldn't help us enough.
Everyone we met was very polite and helpful. Very easy process to open the locker and then to close. Will definitely use again if required and would refer onto friends and family. Thanks for relieving the moving stress!
Fantastic set up with drive up access and trolley. I was able to purchase merchandise and arrange storage with no fuss. Staff were incredibly friendly and helpful.
Definitely, what fantastic and professional customer service. Storing with Fort Knox was such an easy process thanks to the staff!
Just absolutely outstanding customer service from both Suzanne and Connie. These 2 are a credit to your company!!!!
Good service - nice staff!
Very friendly service staff was appreciated during our move in and out of storage. Thank you very much Fort Knox!
Your new booking system is brilliant and you booking officer was also brilliant explaining everything efficiently and with complete clarity.
All your staff where amazing, they made the process easy the entire time.
All services were great plus friendly and helpful staff.
Staff were extremely professional and friendly - from David via email to the three office staff on Saturday afternoon: Elisha, Caroline and Tracey. Whether dealing directly with me or with other customers, they were very bright, courteous and professional. All deserve a special mention!
All staff members shared the same level of commitment to customer service. It was a terrific experience all round and I would certainly use your facility again if required in the future. Cheers!
It seems shallow ticking excellent for everything, but Linda and Connie were so efficient and pleasant, I would not have any hesitation recommending you. Well done.
The service I received when setting up the account was excellent, all the ladies I spoke to were extremely helpful.
Excellent staff at Scoresby - very friendly, knowledgeable and pro-active by sending through the documents by email so that I could pre-populate the form before I got to the office on the Saturday morning. Made the process heaps quicker.
Customer service fantastic, best I have ever had from anyone in years.
Hassle free self storage. Very happy with it.
All of the girls were extremely professional, courteous and helpful, didn't try to oversell the storage bays, after my first conversation with Caroline I knew that I would go with Knox and that was before the specials were even discussed. The customer service team is to be commended and really enjoy what they do. Thank you.
The ladies at the service desk were exceptional. Always very helpful and quick to answer the phones or send emails when required. Would not hesitate to recommend the Vermont facility. It was also clean and tidy, and easy to access. Regards, Silva
I think Fort Knox is one of the most professional businesses I have dealt with. The staff are extremely knowledgeable and helpful; they act as consultants which is fantastic when as a customer you often don't quite know what you need. I've used Alphington and Eltham and on both occasions have been very impressed with the service, as well as the warmth, enthusiasm and generosity of the staff.
Brilliant customer service, I was very satisfied with the service.
So nice to deal with a company (and I understand Australian Owned) who really have their act together with such professionally run and organised personnel and premises. It's obvious that a lot of thought and effort has been put into this business and there have been no corners cut. Great job, a pleasure to deal with.
The loveliest, most friendly and professional staff at Moorabbin made everything a cinch! Can't thank you enough!
The Girls were excellent with the product knowledge and service. Very helpful for the information on storage boxes and other items. Congratulations Ladies! I will highly recommend your facility.
All easy and straightforward. The friendly staff were a big plus.
Staff are friendly and happy to help carry out boxes or whatever, will definitely recommend you-thanks!
Excellent facility. Staff were always efficient and very professional.
The Move-in trailer and trolleys are of value to customers, although I did not require them I can certainly see many people would not have these on hand. Hiring a trailer is an expense you can well do without when having to move items frequently.
Excellent service, polite and helpful. Thank you.
Nick and Crystal provided fantastic service. When I couldn't get the trailer lights to work, they went out of their way to assist. I really appreciated their efforts.
I found that the Staff that worked with me to set up the storage were not only fully professional but very helpful and always with a friendly smile and First Class Attitude. I will definitely have further needs and have already recommended your storage to a number of people/companies with whom I have business with. THANK YOU.
Very happy with the service given and would definitely recommend family and friends.
The staff at Vermont are really icing on the cake for what is a well organised and run storage operation. Nothing os too much trouble for these guys. Great service and always with a smile!
Thanks for the help and ease of setting up and closing down the account.
Staff were excellent. Best customer service I have had in a long time.
Customer service was fantastic from Connie of whom initially set me up to the outgoing team. All in all a very smooth process, would happily come back in the future when needed!
Very polite and efficient staff and ease of access.
Both of the staff we were involved with were very helpful and answered all our questions.
Great service and very friendly staff. Made my visit very easy!
Very helpful office staff - we had issues with our car and the move in trailer and the guy who helped us was excellent.
My family have been using Fort Knox for years, and absolutely love the service and the girls in Moorabbin.
The team at Vermont are excellent. Always friendly, smiling and helpful.
In the 5 years that I rented the unit, every single interaction with staff there has been positive. Quite an achievement! Also the units were always clean as easy to access.
I'd definitely use Knox again if I needed storage.
Everything was great!
The girls in office are amazing, couldn't be more helpful, they have made moving and storage so easy, I will recommend to everyone I know.
Thete is no option on this form for 'Excellent'. But that is how I would rate our experience with Fort Knox, Eltham. Nothing was too much trouble for Suzanne and Connie for the entire two months we used our space. To be pleasant and obliging throughout the stresses of moving and storing and selling was a real bonus for us. And the place was always clean, tidy and efficiently run. Thanks for everything. We'll be recommending you highly.
Each time I either visited your Scoresby sight in person or via the phone, the staff were extremely helpful and friendly. We still have 2 units with you, which we are keeping for the time being.
I want to express my thanks to the Dandenong office staff for their excellent customer service. Barbara and the team were helpful and patient They were responsive to my numerous questions in what was a stressful time. Organising the exit from the facility was again handled well by the team.
Your staff has always been extremely helpful, friendly and efficient. Thank you!
I upgraded the other day to a larger unit. The staff there (Barbara, Sarah, Kate and Caroline) were very helpful in helping with the changeover. I would have no hesitation in recommending Fort Knox Dandenong to others seeking self-storage. Much appreciated.
It was a pleasure to store with you ,friendly,secure and clean,will definitely recommend you to all my friends
Thanks, we now have space in our new office to store our stuff. As we grow, I expect we will be back.
Very friendly and helpful to offer me the best deal to suit my needs.
The staff were extremely helpful and friendly. I will use them again if I need storage in future.
Great storage facility and great value. Would definitely recommend to others.
I was looked after at Eltham by Suzanne who was absolutely brilliant. Very professional and also very friendly. Once she knew our situation (selling existing house and downsizing) she knew exactly what I was looking for. She showed me a couple of options and once I had chosen a 2 x 2 m space she quickly and clearly explained how the access system worked. Better than 10 out of 10.
Very professional and very happy with the service provided thus far.
I found the Office Staff at Ringwood very helpful and efficient in your procedures when I first began this storage. and any queries I had were always answered in such a friendly manner.
I originally had a unit with you at Vermont and my point of contact there was Linda (the lady now on your promo material). All was good there and Linda was great to deal with. I am now shifting all my goods from there to Dandenong, due to a change in address. All is also good at Dandenong and the ability to drive right up to the unit is even better. Thanks.
The team at Vermont were very helpful and accommodating when we moved our belongings last week. We really appreciated this and thought it was great customer service.
Very friendly, informative staff. Clear, easy to follow instructions. Clean, safe place.
Linda was brilliant in her followup and the reason why we are now your client!
Everything was seamless thank you !!
Surprised at the amount of space obtained for a good price. Cleanliness and accessibility are excellent. Staff friendly and keen to help. I will be using the Fort Knox storage again next year during the fire season.
You have great staff there and we have found them really helpful on every occassion - thank you.
I have found both local and central staff to be very helpful, informative and a pleasure to speak with!
Great service. Value for money.
Staff very friendly and helpful and the facility was spotless. We will use them again next year during the fire season.
Suzanne at Eltham was fantastic. She was friendly, polite and professional and was very helpful with my cancellation. Would definitely recommend Fort Knox Eltham based on my dealings with her alone.
As always found the staff very friendly and courteous. Thank you.
Alana and Margot are the friendliest pair with excellent customer service. Nothing was a bother fro them, any time we called in. And canI congratulate you on your iSign program - really user friendly and comprehensive without having to sign pieces of paper and carry them around! Loved it.
Always courteous and pleasant staff. Much appreciated, Thank you.
Units and general area have been kept very clean and tidy - well done! Staff - every one with whom we had contact - are very professional, friendly, and most helpful. Again, well done! Although it may not have resulted in any extra business, my husband and I have only ever sung your praises to anyone who has expressed a need for extra storage.
Connie at reception was very professional, helpful and friendly. It is a pleasure dealing with her.
This is my second time using Fort Knox West Melbourne and I would like to say that the two staff you have at West Melbourne storage are just fantastic and deserve special mention. Nothing was too hard for them - just brilliant. I will only ever use Fort Knox in the future - and I have used other companies in the past.
The service was excellent. The person who set up the records was very professional and efficient. My email messages were responded to in a timely manner. My queries were also readily addressed. If I have storage needs in the future I wouldn't hesitate to use Fort Knox again.
An excellent experience as always. I've no doubt I'll be back (again)
Office staff very efficient and helpful. It was a pleasure doing business. We would highly recommend you to other people. Only one minor issue and that was trolleys were very hard to find. May need to make more trolleys available. We will be back next year. Thank you all once again.
Great service - very professional.
Will be happy to use Fort Knox Ringwood whenever the occasion arises.
We found the staff to be extremely friendly and easy to communicate with. We would recommend you to anyone.
Very impressed with help that was given to us Jason and Chris were kind and thoughtful which makes such a difference at stressful moving time. Thank you.
Using your service was a very satisfactory experience. The staff at all times were pleasant, helpful and very good ambassadors for your company. Well done!
A special thanks to Steven for his friendly, courteous and professional approach. He is an asset to the Fort Knox team.
The staff at Vermont and particularly Harry are outstanding. Actually all the team members I encountered including at Ringwood were delightful and very helpful. Whomever is doing your recruiting and training for that matter is a gun.
Very helpful staff and pleasant to deal with on every occasion we visited.
Very efficient, organised and pleasant staff.
Superb customer service. Your staff are excellent!!
It was a pleasure to have done business with Fort Knox Scoresby. Staff were excellent, friendly and very helpful.
The team at Ringwood were extremely helpful through the whole process. Would definitely recommend to my friends.
Superb on every level!
The staff are fantastic and very helpfull. The whole process was easy due to this.
It is a joy to talk with the staff as they are always helpful and friendly.
Outstanding customer service from the very first phone call with Katrina to the beautiful ladies at Dandenong, thank you it really does make a difference! I will not go anywhere else again and will highly recommend your service though already talking with friends and family about the great friendly service at Dandenong! Well done you should be very proud of your staff!
Stephen's customer service was exceptional! He took time in showing a variety of units to ensure we were satisfied with both the size and position. Very happy with my experience.
The staff were brilliant: always happy, available, very helpful, quick to respond, flexible and adaptable, ... arguably the consistently best service I've received. I would not entertain the thought of going elsewhere.
Great customer service by the Customer Service team again! Really appreciated the ease of getting the additional unit. Thanks everyone.
Impressed by the excellent staff you employ. Extremely helpful and customer orientated.
Just a very friendly group of people. Thank you for looking after me.
Very happy with the storage unit, its location and proximity to the entrance, customer service staff are lovely very helpful and accommodating, very happy we chose Fort Knox for our storage.
Fantastic, totally reassuring service.
Grace was fantastic. Nothing was too much trouble and she guided us through the process with confidence, ease and a good sense of humour!
Excelent service all round - In particular Katrina and Renae from original contact which made my decision to go with Fort, Knox they were exceptionally friendly and helpfull, Then followed up by Jason and Catlyn on site. All five star in my book you guys are obviusly market leaders well done
The staff that we dealt with at Eltham, were amazing, no question was unanswered, anything we needed was managed. Thankyou.
Thank you for minding our belongings for so long! I also appreciate the fact that I could make the payments each month via credit card from overseas. All the best to all staff at Alphington.
The word that I would use to explain the service I received over the 2 years that I had storage units at Fort Knox in Scoresby is 'brilliant'. The main reason for this is the fantastic customer service that I received each time I visited and required assistance. Whether that involved re-locating to another storage unit or the time I had payment issues when I was moving banks, they were always understanding and more than whiling to assist. Would highly recommend and use again if required. Thanks Scoresby Fort Knox!
This is the second time I've used Fort Knox. Both times my experience has been sensational. FK staff are terrific - so helpful and intuitive. Your business model anticipates all the questions and needs the customer has. I spruik the virtues of FK regularly.
Didn't think that self storage was so simple. The staff at Vermont are always cheerful and helpful and the staff member who closed our account yesterday made it look so easy. If there is one thing that probably needs some instructions it is the lift as it sometimes doesn't work if a door has been left open or so by a customer.
From the time I enquired, to set up of the unit, throughout the time I was managing the account from London, and then closing it off, I experienced great friendly and always helpful service. Thanks!!
I would just like to thank Crystal for her nice and caring personality, nice to come across people like her.
Barbra and Leeanne could not be more courteous or helpful. They were lovely and so professional.
Outstanding customer service and would highly recommend to anyone else.
First, let me tell you that the two Crystals (Varga and Ryan) at your Vermont location should both be called Platinum - because that's the service level they gave me. I work in IT Customer Service for a multinational - I know "Good" when I see it - and this was much more than good. Crystal Ryan was the young lady who booked me in, and she displayed the very highest level of friendly, competent and thorough service. It's also obvious that you folks have a very good process in place. It was easy booking the unit - but the way Crystal R guided me through all the paperwork turned a nuisance task into a really excellent and delightful experience. That may sound absurd - but we bandy about the phrase "Delight the customer" in the customer service industry, paying lip service to it. And it's almost a shock when you come across a team actually doing *exactly* that . Honestly, if I were to be looking for an employee for *any* job - I would probably try and hire Miss Ryan away from you because I know how hard it is to find people like that. I hope none of this sounds effusive - it is just that the service I got at Fort Knox Vermont was of the quality and level that is unfortunately too rare these days. And needs to be recognised, fed back and spoken about. So you see why it becomes easy to say "Yes, I'd recommend you folks *anytime* ! :-) cheers, RI
I organised a unit at short notice to store furniture while I am selling my property. At this very stressful time, dealing with Fort Knox Ringwood was an absolute dream. I emailed through my quote request and received a call from Annie who was unbelievably pleasant and helpful. Annie confirmed all of my details and requirements and advised me on my options, even checking out pictures of my furniture to make sure it would fit. She then followed up with an email (as she said she would!) with everything we spoke about. When we arrived on Saturday to pick up the trailer and complete our paperwork, we were met by Grace (assuming this is correct as that was the name on her shirt..!) and again, I couldn't have asked for better service. Grace was pleasant, efficient and helpful - she ran through all the documentation and processed our payments lightening fast and then made sure everything was in working order before we left the site. I am absolutely impressed with the facility we have rented, but I am truly amazed and incredibly grateful for the service we received and I wouldn't hesitate in recommending Fort Knox Ringwood to anyone needing storage. Many thanks to your wonderful team!
Zoe at reception was great. Very professional and went through every detail clearly. Good customer service is rare these days so it was welcomed on a hectic day of moving.
Staff were always very friendly, helpful and very competent and professional.
The team were fantastic - professional, prompt and extremely helpful. They made the whole process very easy. Cheers.
Staff were excellent, very friendly and helpful and the site was easily accessible. :)
I was very happy with the all round service provided by staff and the facility was great. I would definitely use your services in the future.
The staff were friendly and professional, the facility clean and accessible. Many thanks.
The staff and facility were both so helpful in our time of need! I would absolutely recommend the Scoresby facility to all my friends and family. Thank you for saving us while we were selling our property! Highly recommended.
My husband and I are very pleased with the service at Fort Knox Ringwood. The staff are helpful and the storage is clean and can be accessed easily. It is a highly recommended storage.
All staff were very professional, positive and helpful... A new staff member (new that day) showed me to my unit on the day we moved in and she was great... She had confidence and had obviously been trained very well. I would recommend Fort Knox to everyone. Thank you for making everything so easy.
I would like to compliment both Barbra and Lee-anne on their assistance over the 6-7 years I rented this Storage Space. Their service and courtesy has been phenomenal and they have become my friends as well as providing service to me. I would strongly recommend anyone I know to use this facility.Thank you once again.
Overall service was of the highest standard but I would like to single out \"Connie\" who I believe went above and beyond the call of duty. Her professionalism and help will certainly make sure that when I need storage again, Fort Knox will be my only consideration.
Excellent service and friendly staff, would definitely use your services. thanks for making it all very hassle free and pleasant!
Everything went perfectly.
Thanks to all the girls down at Moorabbin Fort Knox. Everyone I dealt with over the last 6 months were friendly, courteous and very obliging. No request was ever too hard and I would certainly recommend Fort Knox @ Moorabbin to anyone looking for storage. Thank you.
I would like to thank the staff at Moorabbin for their friendliness and all, I was very happy and pleased with all the girls and I would recommend Fort Knox Moorabbin.
Very easy access and great people to deal with. Highly recommended. Thank you.
The staff members I saw on Friday and Saturday were both so helpful, they are a credit to your business.
We have been dealing with Meagan from Scoresby who has been fantastic. The settlements on our houses are 4 weeks apart and so we have to store all of our furniture over this period of time. Meagan has made the process so much easier and relaxing. Thanks!
Staff were always friendly and nice and very professional.
I stored my things for over 3 years and it is all OK. unit and facilities were always clean, protected from the weather, the staff were always helpful and professional. everything was fantastic and i would definately recommend Fort Knox!
Very-very good service! Thank you a lot! You are doing really great job. Big thank you for Margot!
Very prompt reply, quote and excellent check-in service. The staff have been most helpful.
Great telephone assistance (real help, not just laying down the deal), and Steven at Melbourne really went out of his way to get me the best facility for my needs. Would recommend.
The staff at Morrabbin are fantastic, friendly and very helpful. They responded to queries very promptly, which is a great customer service.
Great staff at the Vermont store, Crystal and Linda in particular were always fantastic.
All the staff were lovely. It was so easily to organise and access to the unit was simple.
The team at Ringwood have always been friendly and outstanding at what they do. I have rented your units for about 12 years and everybody I know that have worked there has always been friendly, helpful and a pleasure to know. Thankyou Ringwood.
Very pleased - will be coming back for storage later in the year (as the bushfire season approaches).
From the first phone call I made as an enquiry, to going into the Scoresby facility for a look, the service was amazing. The lovely ladies at the Scoresby location were wonderful and the kind gentleman that drove the truck was great too.
From start to finish this was a very positive experience. Very professional and helpful staff. And had a really sense of security. thanks again, will definitely recommend Fort Knox to friends and remember you for my own future storage needs.
Staff we very helpful at all times. It was a very busy moving experience but managing the logistics of storage and access was made easy for me at all times. Thanks to the team at Alphington!
Staff were always very helpful and informative. Access hours and to the unit very good. Very appreciative of the very clean and handy "bathroom" available at any time. Thank you.
When I changed to a smaller locker, Ii was allocated one a couple of doors away. this saved a large amount of time in the transfer and was good for my security during the transfer. Many thanks to the staff who assisted when needed, and were courtieous and efficient.
Suzanne, Tom and Connie have been great, we have stored at eltham now 3 times....overall great service and Im really pleased - so thanks :)
All the staff were fantastic. Fort Knox is a very professional organisation and I would not hesitate to recommend them. The staff at Eltham were so professional as were the telephone team. Well done guys!
We were very happy with our Fort Knox experience.
When things were tough and unable to pay on time I found you very cooperative. And after hours access was very good.
I think your guys specially at the counter...Stephen, Matilda, Molly. They make an amazing team...highly recommend.
Your facility and systems work seamlessly and your staff at Vermont are exceptional! They are always polite, helpful and professional, a great crew!
Excellent and very helpful customer service team
My experience with your team at the Vermont site was very good. I would personally like to single out Linda who was always courteous and friendly and happy to help and assist - shes a real asset to your company.
Great friendly and helpful service. Highly recommend to anyone.
Already HAVE recommended you guys and received the $50 credit on my account. Would use Fort Knox Storage facility again in a heartbeat.
The service I have received has been absolutely fabulous. I am very impressed with the state of the facility, the customer service and basically everything else to be honest. It\'s made everything a lot easier for me, and a lot less stressful.
Staff were excellent, organised and friendly...keep up the good work!
The ladies in the office were kind and thoughtful, making me a coffee on 2 occassions when I had come straight from the airport. They were always cheerful and polite and you felt that nothing would be too much trouble for them
Everything was fantastic. The staff were very friendly and extremely helpful. I would recommend Fort Knox to other people. Thank you.
Fantastic service provided and excellent customer service. Would most definitely use again in the future if needed and recommend to others.
I would highly recommend you........no problem whatsover. My experience with Fort Knox has been an excellent one from start to finish. From my first phone call to your general phone number to Erica showing me the storgae at Eltham. Then Connie setting it all up and Suzanne assiting me to finalise my storage. Your people are fantastic and you should be extremely happy with how they look after your business. So much so that I would not consider any other company to store with in the future.....I would go direct to Fort Knox. A great experience for me and pleasantly surprised that great customer service is alive and well.
Very friendly staff. Receptionist opened early as I needed to get back to meet removalists. Very efficient and friendly.
Very painless experience, I am a returning customer and I would definitely use you again. I would also recommend you to my friends.
This was an excellent service operated by a cheerful and very competent staff It provided us with great security for our valuable items and documents whilst we were away
Staff were very accomidating, i changed my booking date a few times and they were really nice and helpful, great service.
Always very helpful knowledgable staff. Could not have done without the storage facilities, wonderful service provided.
Staff are always helpful and professional, happy with my experience with Fort Knox Eltham
I have dealt with 3 girls, Ingrid, Chrystal & I think it was Caitlyn in my contact with Fort Knox Scoresby. All three were really helpful, friendly and nothing was too much trouble. They were all fantastic and certainly made my job a lot easier. I would not hesitate to recommend the company due to their attitudes.
Always very happy with the service
All of the staff have been very professional and friendly over the last 20 months.
Was very impressed by attitude of staff...a perfect balance of professionalism and friendliness that appears to be missing in so many organizations....keep up the good work!
Staff were so friendly and helpful we would definitely go back. Excellent service.
The process from start to finish was easy and handled very professionally, have recommended your storage facility to many people as well as our fireguard group. Thank you
The staff are a wonderful asset to your company, if for this fact only i would recommend Fort Knox Eltham. I feel they make every customer feel important and nothing is too much trouble or inconvenient for them. Please give them a pat on the back. (and a payrise would be nice!!!!!!!)
I would like to say that it was a pleasure to deal with the both your staff on the telephone and in person at Moorabbin, They made the whole process very easy and I would have no hesitation in recommending your business to anybody. Good staff don't often get recognised as often as they should!
Jenny and the staff of your Eltham store were extremely professional and thorough. There should be more people in the customer service industry like them. I would recommend to anyone. First class!
Wow!! The service and facilities are absolutely amazing. I would definitely recommend Fort Knox to friends. Special thanks to the friendly and hospitable staff at the Eltham location.
I still have a unit at Ringwood but would just like to say how nice and helpful all the staff are there and it is a pleasure dealing with them.
Fantastic staff, great service, thank you to everyone for your support. I will miss the smiling faces.
Very helpful and polite. Unit and premises clean and tidy. Left my things there with complete confidence in the security.
Very happy with unit, if need to store again, I will definitely choose fort Knox. Great customer service, very friendly staff. Thanks.
Excellent friendly, helpful and great service at a time of great stress (buying and moving house). Thank you all very much at Fort Knox.
You guys made a very difficult move easy and I felt comfortable leaving my things with you. Thank you very much for all your help, professional service and reassurance.
Operated the way any business should be run - but these days all too rare. The excellence of those at Moorabbin is seccond to none.
I really liked your service, the Dandenong staff were always happy, polite and helpful. I would recommend your services to anyone that is looking for storage.
From the first day that I spoke to (Maria), I felt that I had known her as a friend for a long time. She is warm, caring, a great listener who does her job with great professionalism. She truly is a great asset to the company, and I thank her for all her support.
Thanks for your exemplary service. The staff are always cheerful and happy to assist in every way. It is a pleasure to deal with Fort Knox and we will definitely use you again if the need arises.
Would and have recommended to friends on this safe, clean, accessible Fort Knox. Service was always friendly, fast, efficient at all times, whether via phone or in person. I would not hesitate to use Fort Knox again. Why bother looking around when the best is at your door.
The girls at Fort Knox Dandenong were fantastic! They helped me get all set up and ready for my move. It was made easy by the advice and help from the staff. I would like to thank them all for a pleasant and welcoming stay.
Thank you Fort Knox Eltham the staff and storage. I could not have been happier to leave my life in their storage unit. Thanks for everything again.
Very helpful and always very professional and friendly ladies. Will use this service again in the future.
Thanks girls at Scoresby for your kindness, time to listen and recommendation of other needs for moving.
The best customer service we received in a long time. Thank you to all the staff who helped. Move in trailer a godsend and a soft drink was a really lovely touch.
The two staff at Spencer Street were fabulous! I'm a big fan of friendly and helpful folk, which are a rare commodity these days. This was noticeable from when I made my initial enquiry on the phone right through until my departure which was sooner than I anticipated. I would recommend Spencer Street Fort Knox to anyone. And if I am in need of storage again I would not hesitate to come back.
We could not speak highly enough of staff and storage facilities and would definitely recommend to others.
I'm writing to you to comment on the fantastic service you and your team of staff have provided me and I am most impressed with the facilities of Fort Knox Ringwood. I have no hesitation in recommending you to everyone I come in contact with, you have made my moving and storage requirements hassle free and a thorough success! Well done and thanks again!
The customer service was the very best I have ever encountered!!! The ladies in the office are very helpful and lovely.
To all at fort Knox, Thankyou very much for the wonderful service I received from beginning to end. The staff helped from my first contact with referring me to removalists and choosing the right unit. Their professional friendly manor is reflected by all the staff. Fort Knox Eltham made a stressful time a bit easier with their friendly faces and good service. I would recommend them to anyone needing storage services. Good prices, great access and secure premises.
Your staff at Alphington were bloody terrific! I have used 2 other storage units (not Fort Knox), and the staff were rude, moody and sticking their nose in my personal business all the time. I will be using your facility again and I have highly recommended it to my personal, business colleagues. Great job Wanda, Reg, Pam and the crew.
At a time of great stress and worry for me, the girls made everything so easy and set my mind at rest about the safety of my belongings between moves. I would highly recommend the girls for their professionalism and friendly service.
All the girls at Fort Knox made my moving experience so much more comfortable, I knew my belongings were well taken care of, so I had no reason to stress. If only I could express just how appreciative I am! Thank-you all so very much!
As this was my first usage of a Self Storage facility, I found the staff to be very professional, amendable and attentive to my needs and questions. Their attitude towards me, as a customer, helped ease the stresses of moving in and out of my home during renovation process, a big disruption in itself. If ever I need to use such a service again, I won't hesitate to approach the staff at Alphington to meet my needs.
The staff are fantastic!! Mum had been very sick in hospital and was re-assessed as needing high care which meant moving her into a nursing home. So stressful. From the moment we first spoke to and met the staff, to the moment we cleared Fort Knox of her things after she passed away, the staff were superb-friendly, helpful, sincere, courteous, fun and so understanding. The cups of tea and cold drinks certainly helped us make decisions calmly. Please forward a BIG THANK YOU to the staff from myself and my family. Congratulations on a great service!
Excellent service! Great customer service, very friendly, helpful, cheerful. Amenities terrific. If I need storage again, I'll be back!!!!
Staff were wonderful, helpful in making the whole experience so easy. I would never go anywhere else. WELL DONE
Best Storage facility I have seen, impressive security. I would be confident in leaving items in storage long term if need arises. THANKS