Brilliant service. The staff were friendly and very helpful. We had no idea what we needed, and they were patient, didn't try to oversell, explained the process clearly. I highly recommend this company.The storage is very secure and the pin access to the front roller door is easy and effective. The service includes a secure padlock and keys for your unit, and we can come to add/remove any time between 6am and 9pm.
04:41 24 Aug 17
Experienced excellent service, efficient and friendly. Very user friendly environment.
21:02 07 Aug 17
Excellent and personalised service, very professional and an extremely easy and delightful experience. No problems dealing with the team at Alphington, Vic. Thank you!
17:33 23 Mar 17
Highly recommend! Damien and Kate were absolutely fantastic I helping us find the perfect unit!
02:33 23 Jul 16
The team at Alphington were fantastic. Rosemary was patient and kind and it made the experience better than could have been expected
12:36 24 Feb 19
The team at Fort Know Alphington have been a pleasure to work with. Extremely professional in communication and organising. Can't fault them.
22:59 14 Mar 19
Super friendly and helpful staff makes the process easy and stressfree. Convenient and easy storage system.
09:01 06 Feb 19
Great service consistently over a number of years. A secure, tidy storage facility.
21:57 29 Jan 19
Thank you to the Fort Knox Team for making our storage move stress free.Professional, helpful & friendly.
08:12 03 Jun 19
great people , great place to store anything . lovely & very very helpful personnel .
T - K
05:27 11 Jun 19
Great location, very accessible and excellent facilities. Staff were also really helpful. All in all, a pleasure to use and would not hesitate to recommend to others :)
11:40 22 Jul 19
Excellent customer service and good value.
23:09 23 Jul 19
Second time storer. First time with Mum and Dad's stuff, this time with excess furniture from interstate move. Such polite considerate and professional service at a time when every thing is stress and distraction. Highly recommend.
05:20 23 Sep 19
Easy to unload but only reservation is space in the front. Clean and well run
Sunshine Removals Victoria
09:16 01 Aug 17
I booked a container this week I had chosen Fort Knox as I had been a previous client - this however made no difference to my current booking as I was pretty much regarded as a new client and potentially unable to afford their services ?? One of the first questions I was asked was "could I afford it????" I was not impressed this being the first question after I had chosen their service after being a repeat customer- I was told that because I had assistance from launch housing with a moving truck that this was a standard question- even though I had already presented my credit card in order to pay for the unit myself- I found this quite offensive After she realised I was the person booking the container she became friendlier- then on the way to the container I had booked we had driven around the whole block only to wait until the staff called the front office to ask for directions to the container I had booked - very unorganised- I had a lengthy conversation with one of the office staff over the phone when I booked primarily and was not informed to bring required paperwork- luckily I had my passport online to send. Overall not a pleasant start especially when I had chosen to go back to use their services as they were very friendly and helpful in the original booking. Customer service 1 out of 10
23:55 27 Feb 19
Amazing service, amazing facilities. They make everything super smooth for me and they even gave me a soft drink to chill a bit in a warm day when I was moving in my stuff
07:19 26 Mar 19
I found the service provided by Connie & Chris to be informative, relevant and very customer friendly. The package we were offered was very reasonable and suited our current needs.
23:42 14 Apr 19
Awesome help FortKnox Coburg North, special thanks to Damien for making everything smooth with our move from start to finish. These guys even have a rest room where you can put your feet up and grab a cold drink when your in the middle of your move. Affordable in comparison to others on my quote around. Not pushy and I grabbed a great special on a unit up front. Clean, cool, very professional. Would recommend.
04:41 01 Dec 18
Staff were very helpful and friendly, have been with them a few years ago. HIGHLY RECOMMENDED .
23:11 10 Apr 19
All the staff there are very welcoming l couldn't believe it am happy to store my goods there very nice place would let people no about the centre Thanks for today Maureen and Jeffrey
06:48 09 Feb 19
If you are thinking of storing your belongings, give Fort Knox Coburg North a thought. I had a very positive experience for the several months that I stored there. It was also very handy to use their van when I needed to move my things in/ out (at no charge) too. My dealings with Connie were pleasant and she was very helpful in processing me in/ out of storage.
11:35 25 Jun 19
Highly reccomend!! Fantastic new storage facility with friendly staff. Everywhere has easy access and the free use of the removal van makes it all worth while.
02:36 02 Jul 19
Kris and Connie was awesome and very Professional in helping me with my storage. The facilities are very clean. These two you ladies was very helpful and I will definitely recommend anyone to use their service.I cannot thank them enough for their wonderful service and are definitely assets to your company.
Andrew Michael John Forbes
08:49 04 Jul 19
Nothing but good things to say about Fort Knox Self Storage at Coburg North. Staff were fantastic, prices reasonable. Definitely recommend.
02:51 10 Jul 19
So easy, modern, clean and well thought out service. The staff are great, super helpful and friendly. Totally recommend.
02:21 25 Jul 19
The best in the world if not only Melbourne. They were more than helpful and patient with me (to the point they stayed TWICE in the office despite it was supposed to be closed when I hired their free van and got lost...) and even offered me the best choice they can make that suited my little budget. More than happy with them. Very smooth and easy going. CHOOSE THEM and you won't be disappointed :)
00:07 23 Aug 19
New, clean facility with helpful staff. Love the free Move in van.
04:06 14 Sep 19
The Aldi supermarket next door is brand new and shiney. Bought milk.
06:44 20 Jun 19
Very secure (behind two warehouses) and tough containers. Customer service also excelled. Price was reasonable. Would like opening hours to be much later in the evening during winter but I suppose the rain may pose a risk to customers. Otherwise great experience with Fort Knox.
00:46 19 Jul 17
Awesome staff and great service. Have acquired their services twice. And on both occasions I have had great experiences
23:04 27 Jun 17
easy access,very happy with price and the staff are extremely friendly and very helpful. i would recommend anyone looking for extra storage go to Fort Knox in Dandenong.
01:19 05 Jul 17
Great location, facilities, friendly staff who made the process so smooth for us. Competitive price.
05:50 12 Aug 17
Great-Value. Perfect sizes. Easy Access. Highly secured premises. Friendly staff. Excellent service. Easy to handle your storage even internationally. Great communication through emails and phone. Thanks everyone for the great support from the day one until we removed the goods. I don't hesitate to recommend your place to anyone comes around looking for a storage.
08:51 22 Dec 18
Fort Knox Dandenong - Customer service was just amazing. Everything went very smooth and everything was explained really well. i would recommend Dandenong to everyone. We have been very well looked after.
23:01 25 Nov 18
Fort Knox Dandenong Staff and Facilities are Amazing! Highly Professional, Excellent Service, Modern and Clean. The staff are very friendly and only too happy to help in anyway possible, from administrative duties to making a much needed coffee. I am very happy with my choice and would recommend Fort Knox in an instant.
Pamela Joy Davidson
17:15 18 Oct 18
Fort Knox Dandenong has outstanding customers service. No issue was too difficult, there was a solution to everything. The free trailer use on short notice at moving out is just an unbelievable addition to looking after us. This is why we keep coming back when we need storage.
09:44 05 Nov 18
Great secure facilities. Neat, tidy and friendly staff!
22:13 01 Mar 19
Most helpful staff, particularly Michelle who excelled in customer service. Units were clean and we were able to easily rent an overflow unit next door. Rates were ok particularly with the discount for first two months.Lounge for waiting and coffee were clean and freely available.Highly recommended.Chris H
04:57 03 Oct 18
Simplest of check in .. free coffee n cookies on a cold day. Superb very clean unit in easily traversed layout. Staff could not have been more helpful or personable. Very impressed with security procedures at site.Great deal for extended rental.
06:11 03 Aug 18
Good service affordable prices and well organised.
07:16 20 Aug 19
Great staff and facility- nothing is too hard for them. Would only be improved if they opened longer!
06:11 16 Jul 17
Suzanne and the team at fort Knox Eltham have been great! From our first communication via phone and email from interstate, they have been helpful and professional and answered all our queries promptly. When we dropped in to sign up for storage everyone was friendly and made the process quick and easy. We have previously stored with another company while overseas, and the Eltham facility and team are miles ahead in both standards and professionalism.
02:00 05 Jun 17
I thought we only had fort knox in america who would have that that we had one in eltham building is surrounded by a creek and has a bridge going across its almost like a castleVery fascinating location
06:38 19 Jul 17
Couldn't believe how good the service was - thanks for looking after us so well Louisa. Great storage units, clean, functional and at competitive prices. Can't recommend these guys enough.
04:29 15 Apr 17
I was a bit hesitant about putting my precious good in storage but Cath and Suzanne whom I have been dealing with are fantastic and made me feel so safe. The facility is incredible and I am very happy I trusted in that fact that not all storage places are the same. Fort Knox is definitively the best.
00:28 09 Mar 19
I have had a few units over the past year and a half with Fort Knox Eltham. My belongings have been kept very safe and secure and the staff are always very helpful and super friendly. I highly recommend them and would 100% return when we require a unit again.
22:31 19 Mar 19
Highly recommend. Made the stressful job of moving with a young family in tow so much easier by providing a fantastic service from highly dedicated, flexible and helpful staff - from the very first phone call to enquire right through to signing out.To the team at Fort Knox in Eltham, thank you for providing such a first-class service.Patrick
20:42 11 Feb 19
Great service, everything clearly explained, very friendly and helpful staff. Recommended!
06:42 02 May 19
The facility was very accommodating of my needs. I started off with 3 units (a large one wasn't available so Fort Knox made up the size of Unit I needed with smaller ones). We then added a 4th unit and gradually cleared these out. Friendly and helpful staff, great location, reasonable cost.
01:25 04 Jan 19
Lovely and helpful staff both at the office and when dealing with from overseas.
23:36 28 May 19
Fort Knox Eltham is awesome. So easy, staff are the best and they have it all and nothing is a bother. The Day we moved out it was raining and went to reception to see if there was something to cover a couch and OF COURSE there was! A great plastic slip to go over it and reasonable priced considering they have no competition - just wish we had something else to store :) A++++++++++
23:50 29 May 19
A lot of other businesses could learn from Fort Knox Eltham in regards to customer service, cleanliness and presentation. We eat out a lot as we travel OZ and I don’t think yet I have been to a restaurant that comes close to Eltham in these important areas and this is a storage facility. Maybe Matt Moran’s Aria Brisbane.
03:39 31 May 19
So thsnkful they were able to arrange storage ar shott notice and have been incredibly helpful during a stressful move. Also suggested the best movers who made my life even easier.
00:07 24 Jun 19
Very professional staff who promptly replied to any enquiry. Quick and efficient check in. Highly recommended.
23:08 28 Jun 19
Fort Knox were great - very helpful and friendly and after many months of storage we had no issues whatsoever. Highly recommend!
05:34 02 Jul 19
A fantastic and very helpful team at Fort Knox Eltham. Very flexible and happy to help. Their wine storage solution is a must for wine lovers and collectors. Very highly recommended.
Loic Le Calvez
23:32 02 Jul 19
Thank you to Margaret, who was extremely efficient and knowledgeable.The facility is spotlessly clean and the access systems are easy to use.My only disappointment was the lack of a move in van as publicised on some marketing material.
00:27 17 Jul 19
Fort Knox Eltham is a great place to store your goods. It is easy to access and the staff are friendly and helpful
23:00 14 Jul 19
Hi everyone my son had his belongings stored at fort knox in Eltham and we both Highly Recommend their services. They are helpful, very easy to resolve issues if they arise and are quick to help in anyway shape or form will miss chatting to the staff there .. And their chocolates 😊 Thank you both Katherine and Margaret again for your compassion and understanding during a difficult time sincere thanks from Daniel &Diane
03:42 06 Aug 19
very welcoming staff - easy to talk to and understanding too. We even had a coffee and biscuit whilst signing up. Still to start using our unit but feel there will be no problems :-)
09:54 25 Feb 17
Easy to find, good access, and clean.
01:05 02 Jun 17
Really nice team at Eltham, everyone was really helpful, organised and able to answer any questions I had. Also flexible in allowing me to switch lockers, and when I was done it couldn't have been simpler to leave the locker empty and unlocked and be done!
03:46 30 May 19
It's a storage place, it has storage which makes it very appropriate.
08:28 26 Aug 17
Reasonable Price, New nice place to store ! Patient, efficient and friendly staff ! Special thumbs up to Linda, Alisa and Lora for being professional and considerate !
10:30 19 Nov 16
Simply awesome service at Fort Knox Keysborough . They took care of all my storage needs and I was really impressed with the lovely team over there .
11:50 22 Nov 16
Safe, secure good staff
02:49 13 Jan 17
23:47 27 Aug 17
While I was impressed with the new facilities, clean and tidy etc, it was the staff service which really made this a great experience. I had an urgent need for storage in a city I was not familiar with (Had to move an interstate relative). The advice and assistance, together with the Starter Pack, free van use and easy access made this the easiest part of my move. Thanks again.
23:12 18 Mar 19
A very professional and cordial operation. Every staff member we dealt with were very helpful and we could not be more impressed with every facet of our dealings. Well done Fort Knox. A pleasure to deal with
00:21 06 Apr 19
The facility is modern and very clean. The staff are very friendly and helpful. Always welcome you with a smile.
20:58 17 Mar 19
Great facilities in an easy to access location... never had any issues and the staff are fantastic. I missed one or two payments due to me being forgetful and had courteous reminders with no issues. I had a 4.5m unit which was perfect for a whole households worth of family goods that had been saved over 15years- as well as some valuable art and collectibles... always felt safe. Would use again when needed.
06:44 15 Oct 18
Katherine at Eltham was fantastic to deal with. Extremely professional and helpful with everything. Thank you!
11:32 08 Apr 19
Fort Knox self storage @keysborough was such a pleasure to work with for our recent house buy/sell as a temp storage solution.Their facilities is clean and easy to access.Great rates with many added value, such free van hire for moving in/out of your storage, free starter pack boxes etc.If you need to de-clutter interim or permanently, give FKSS a go.
08:08 31 May 19
It is a pleasure to recommend Fort Knox Self Storage Keysborough for any storage needs. The site is secure, clean and offers easy access. The prices are competitive and free use of the move in van is an added bonus. All members of staff were professional friendly and helpful. An excellent experience.
11:52 01 Jul 19
The ladies who work there are the most polite, respectful and knowledgeable people. The place is very convenient and close from Southern Cross Station. Prices per month cost half the price per week for a locker at southern cross half that size.. I recommend this place to anyone 100%
15:01 07 Aug 17
Booked in to move in a storage unit this upcoming weekend and already experiencing top notch service. Thank you Rosemary for you help so far and for the use of the courtesy move in van! What a bonus and great way to save money.
05:23 28 Aug 17
This is my first time using off-site storage. Marnie and Molly was so helpful on the phone and in person, it makes the move so much easier. Thank you ladies. Excellent customer service! The best I have seen to-date
01:20 14 Aug 17
We have been storing things there for years and have used various sized lockers - team always super helpful - definitely recommend Fort Knox. We just recently got a friend over to their Vermont South store as well
09:56 30 Aug 17
Total superstars! I primarily dealt with Molly, who is so brilliant but so were all the other staff I spoke to/dealt with during my storage time. Could not recommend these guys enough!
09:52 09 Aug 17
I have been dealing with the Spencer Street crew for 12 years now. My latest interaction was just like the first - friendly, efficient and more. Always here to help, this operation is head and shoulders above any "customer interaction" I've experienced. Simply splendid.
21:56 25 Mar 19
The storage facility was just the perfect solution for me. The size was just enough and its location in town was perfect and the staff was more than helpful in every situation I need them to be. I found the facility clean and comfortable and having an access code for extended access hours was also just perfect. Thanks a bunch Fort Knox
Stephen Wayne Reno
23:55 11 Feb 19
Great storage facility in West Melbourne. Clean, convenient, well organised and secure. Quite reasonable rates too. Everything works efficiently here, including the professional and friendly staff. Thank you Jess and the rest of the crew!!
West End Art Space
07:22 01 Mar 19
Extremely happy so far, the staffs are so helpful and friendly, very patient with me. yesterday we moved our stock in, the place is equipped with anything you can think of, trolley, woodland on the wall and so on. The entire place is so well maintained that it is so clean without even a bit of dust on the floor.
01:27 18 Feb 19
Very friendly and helpful staff. Welcome pack a nice surprise. Clean and accessible.
21:57 20 Feb 19
As someone totally unfamiliar with this, they were extremely helpful every step of the way, would definitely recommend this place to my friends should they ever need such services.
Denise Lim XiaoLing
23:46 08 Mar 19
First google review I've ever written, but the staff at Fort Knox Spencer Street were too lovely not too. Their service is outstanding and very easy to handle while during a stressful moving period.
13:33 11 May 19
If I can put more than 5 STARS. They are really helpful, kind , energetic and patience team I ever witnessed. Loved the way they treat customer. I was at West Melbourne Storage and they provided me one of the best services. I will definitely recommend to everyone. Thanks a ton Team :)
01:43 20 May 19
Worth every star. The staff were amazing and made it so easy to organise a storage unit, they couldn't have been more helpful. We stored some items several years ago and felt it was very secure and easy to access so I didn't hesitate to use Fort Knox again. Many thanks for all your assistance.
06:53 29 May 19
Wanted to share my happiness regarding my recent experience at Fort Knox. Daven and Jessica were a joy to be around and made the process smooth, easy to understand and fun, what a great team! Putting my stuff in storage I was concerned about the cost but the team ensured I got a great deal. Such personal service is unexpected so this experience was a pleasant surprise and I’d be happy to return!
08:47 30 May 19
We got to the place and felt the service was exceptional from the start, Daven showed us excellent service showed us all the possible units to find the one suiting our needs the best. As we signed the papers we got offered a free drink and got told about the opportunity to rent a van for free to move our stuff. Can definitely recommend to use this facility and a special thank to Daven to the service he provided us! I would use nothing but Fort Knox next time I need to move.
00:50 03 Jul 19
Super clean! I stored my whole house here for nearly 18 months and no problems with rodents or damage. The staff are super helpful and friendly and the location was convenient for me with parking onsite to get your stuff in and out. I have no hesitation in recommending Fort Knox West Melbourne.
23:47 16 Jul 19
Really excellent customer service from everyone l dealt with throughout my decision making process of whether to rent a storage unit or not. They made it really easy for me to decide and didnt pressure me at all. I have happily taken one of the storage units now and am very happy to recommend Moorabbin Knox to anyone!
06:36 01 Jul 17
Very helpful and friendly staff that have made the registration and storage process simple and straightforward. The welcome pack was really helpful as was the guidance on determining the correct sized space for our needs.
08:04 03 Jul 17
This is an updated review today (26/04/17) - I would like to point out the brilliant customer service from Margot at Highett - nothing is too difficult for her she is ALWAYS happy and responsive I would love to have a staff member like her! - Fabulous Customer Service! 10/10 :)
02:18 26 Apr 17
I have just used storage facilities for the first time. I found the staff at Fort Knox extremely helpful and the facilities brilliant. I would especially like to thank James Halliwell on the Fort Knox staff who was so pleasant and easy to deal with
23:36 23 May 17
This is an organised and efficient company and from day one, every member of staff has been cheerful, friendly and helpful. I commented on the first day that it must be a great place to work because everyone was so nice. Ten months later as I finally move into my new place and empty my storage unit, I still think the same. A wonderful helpful cheerful team of people.
07:12 11 Jan 19
I was very happy with Fort Knox, they were always extremely friendly and helpful when needed. Thank you so much for everything
00:24 12 Apr 19
Cannot highly recommend Fort Knox Self Storage in Moorabbin. The team are fantastic!! They assisted me with ease through my storage solutions through two moves. Their customer service is exceptional, consistently friendly, welcoming, professional and efficient. Thank you again!
23:38 09 Jan 19
A very good place to store and safeguard all your materials. It is pretty huge and very well organized. The staff were very friendly and very informative. Prices are little on the higher side was there for 2yrs
05:20 07 Sep 18
Very helpful company. Easy access to storage.
00:28 13 Feb 19
It has been a pleasure dealing with the team at Fort Knox self storage. Everyone was so professional, friendly and helpful, the storage options were good and the process is very streamlined and simple. I know that we will go back to Fort Knox for all our self storage needs.
03:05 22 Jun 19
Very efficient and helpful Ryan was very thorough and the service is fantastic
09:27 05 Aug 19
Friendly staff. Good customer service.A good local business serving local customers. it will look more favorable upon the business if they could look in to following suggestions.These are my personal views considering the space currently not utilize on following; Have access lanes practically wide enough to at least drive a mid size vehicle with an easeTraffic management plan to separate people from moving vehicles & singns, walkways maybe, paved driveways.
02:44 05 Jan 19
Most disappointed. Both team members I dealt with were really outstanding to deal with. However, when I was shown the unit my car was being stored in, it was very difficult to open both sides, as the shafts that needed to be opened were extremely tight. I was assured that a service person would attend to the problem.When I took my car there on the weekend I had the same issue. I eventually got both sides open, but when It came to lock the doors, I struggled and asked a young man, who was also storing his goods. He battled but was also not strong enough to close and lock the doors. Eventually I asked another young man to assist. He used all the force he could and eventually closed the doors, which I was then able to lock.That particular unit is not fit for purpose and I trust will be seen to before my next visit. Not happy...
09:36 15 Mar 17
Just signed up for a storage unit in Ringwood. Very impressed with the professionalism and level of security. Adrienne was friendly, helpful and efficient. Thank you.
04:07 21 Aug 17
We dealt with Jessica at Fort Knox at Ringwood. When we initially went in to discuss our needs Jessica was so helpful. She went through the various storage sizes and asked us the types of goods we were intending to store.Once we had established the size, Jessica reserved a unit for us, even though we did not know exactly what date we would need to start using the unit, as our renovation was waiting on builder feedback.Fort Knox Ringwood rang us at the end of the month to confirm w still wanted to reserve the unit, (we were not asked for any deposit) for this reservation.The day before moving our goods, we went and paid our fee, and Jessica went through all procedures, walked us down again to our unit, and went through all access instructions, and made us feel very comfortable with our choice.On the day, we had access to trolleys for our use, and everything went smoothly.We could not have asked for more assistance, and feel comfortable with our belongings at Fort Knox. Ron & Lynn from Seville, Victoria
23:28 21 Feb 17
We were very impressed with the very prompt and professional welcoming service we received from Jess and the team at Fort Knox, Ringwood. Jess helped us set up our storage unit and she was extremely patient, helpful and informative throughout the whole setup process. Jess also helped us organise a trailer when we closed our storage unit. I would definately recommend Fort Knox and Jess for excellent customer service. The storage unit was clean. 10/10 Thank-you
01:22 13 May 17
Very efficient and friendly staff. Explained everything clearly, quick and easy to set up including the online component.
09:54 19 Jun 17
All over extremely professional. nothing was any trouble for Adrienne, a pleasure to deal with.
01:45 03 Aug 17
Friendly and helpful staff that assisted to choose a suitable storage space when packing up the house. Convenient opening times and space suitable for container handling as well. Thank you very much -
01:37 01 May 19
I have again used the facilities at Ringwood and have done so for a number of years. The staff are always very helpful, polite and very efficient. The units are always clean and access to the units and loading and unloading goods for storage is made very easy. All in all another very pleasant and stress-free experience. Congratulations Fort Knox on consistency of good customer service. It is very much appreciated. Thank you.
04:42 10 Jan 19
Very friendly and helpful staff. Great facility, clean, safe and secure. Highly recommend it
22:46 02 May 19
Great facility with outstanding customer service. Highly recommend!
04:50 05 Apr 19
Office staff at Ringwood location are polite, helpful and go above and beyond to ensure a smooth process. Couldn't fault the service provided to date. Extremely professional and friendly.8/10/18 - Emptied unit on weekend and process was smooth. Great friendly service the whole duration from beginning to end. Highly recommended.
23:44 07 Oct 18
The best place to store your stuff the staff are friendly, accommodating and helpful highly recommended 😁
10:25 08 Jun 19
Thank you for looking after our furniture for 5 months whilst building. Our possessions were very safe and secure.
14:59 12 Jun 19
Kate and Lisa have been enormously helpful in advising me on storage while I sell my house. Highly recommend Fort Knox Ringwood.
22:43 17 Jun 19
The Staff at Ringwood were so helpful guiding through the processes to obtain Storage.
05:48 03 Aug 19
With many thanks to Alex and Ingrid for so much help and understanding on such a long, cold and hard day. I have never used any storage facilities before, so your understanding of my silly questions and calm manner was much appreciated.As was your expert advice on packing, I had only 2 small boxes I did not use. It was great to have all the equipment in front of me to tell you what we were packing and not have to run around scrounging boxes from everywhere. The only advice from friends I had when starting this process was to watch out they don't make you get a unit that really is bigger than you need. And although I may have asked once or twice!!! "Do you think it will all fit in the unit" you were spot on in the size you advised me. Thanks again Alex and Ingrid your professional manner really helped, who would have thought that "stuff" we have in our homes could be so emotional. So thank you for all your help, coffee and care on a long day....now if you could just come and pack the rest of the house that's not going into storage!
01:12 13 Jul 17
Great service and at a great price its hard to beat heading down and having a chat to the team! Its always refreshing to speak to someone who genuinely wants to help you find the right product/service that meets your needs. Thanks Alex!
07:13 20 Jul 17
I have been a customer of Fort Knox Self Storage at Scoresby since it commenced operations. Having moved house three times in subsequent years, and also during some bush-fire seasons, I have stored various household goods and a classic car on numerous occasions at FKSS Scoresby and have also utilised their facilities to store business-related items when necessary.The design, layout, equipment and security features of the facility have always provided ease of access, efficient handling of goods and have ensured my complete satisfaction with the services provided and the peace of mind knowing that whatever I have stored there has been totally safe and secure for the various periods of time on-site.Over the years, I have utilised many of the vast array of services offered by the facility and I have come to expect a very high level of customer service from the various staffing teams that have served their customers very well over the years of my association.In most recent years, I have been in touch with the current team (Ingrid, Alex and Laura) on a reasonably frequent basis and in my opinion, I have received the most pleasant, flexible and efficient customer service from these staff members that I have ever received since becoming a customer.Due to a sudden change in family circumstances, I recently contacted Ingrid to see whether there were any storage units available in the vicinity of another unit that I currently rent. Almost immediately, Ingrid was able to advise me of the size and unit numbers that were available in closest proximity and she happily offered to reserve the unit of my choice until I could visit the facility in the following days. This is just one example of the extent of knowledge, flexibility, advice and high level of customer service provided by the FKSS Scoresby team, which never fails to amaze me.Despite having so many customers, I am always surprised that Ingrid, Alex and Laura always seem to remember me and my unit numbers whenever I am in contact with them. I think that this illustrates that all staff have a genuine interest in their customers and that they obviously take pride in their roles, the importance of “teamwork” and the provision of exceptional customer service. This is something that seems to be very lacking in many business these days; the ability to make the customer feel important and that they have received personalised service as if it was specifically catered to their individual needs. Well, that is what you can expect from FKSS Scoresby. Good old-fashioned and personalised service blended with the most modern systems, vast array of services and state-of-the-art technology, all designed to assist the customer by providing them with the optimum solutions, ease of access and to ensure the ultimate protection of their property at all times. I have no hesitation in recommending the exceptional team at Fort Knox Self Storage at Scoresby (along with their facilities) to anyone who has the need for short-term or long-term safe and secure storage for residential or business purposes.Yours faithfully,Rod Frost
04:40 17 Sep 17
Great Service, Clean, Easy Access, Great Staff. Alex went out of his way to help me.ThanksWayne
04:30 21 Aug 17
Secure. Convenient location, easy access for the renter. Great staff assistance with booking, moving in, and getting extra units when moving. Would store again. Thanks Ingrid (and Alex).
06:59 13 Jul 17
Easy to make the arrangements. Storage is safe and secure. Access is simple, whenever I want during the opening hours. The 4 months for the price of 2 deal was fantastic, as a returning customer.
04:09 19 Dec 18
The facilities very clean and tidy. Staff are fantastic. Very friendly and so helpful.
11:24 06 Feb 19
We have had storage facilities with more than one provider for a very long time, but our experience with Fort Knox at Scoresby outshone every other. Staff were always attentive and engaged, the physical facilities first class.No hesitation in recommending them.
03:35 05 Feb 19
I have had a unit at Fort Knox for 12 years as the Victorian Manager for Kids with Cancer Foundation. Ingrid and the team are amazingly helpful and always friendly. Nothing is too difficult and their approach is always professional and efficient. Thanks for making my life easier!
01:42 10 Oct 18
I have been a customer of Fort Knox, Ferntree Gully Road, Scoresby for more than thirteen (13) years. This is an excellent well managed facility with a clean environment and proper security.I have found the staff at this unit to be courteous, efficient and friendly.I highly recommend Fort Knox to anyone looking for storage for short or long term.In my opinion they deserve a five (5) star rating.
04:04 10 Aug 18
Great service, easy access 24/7, very pleasant and helpful staff. Would recommend.
13:08 28 Jun 19
Thank you Ingrid for all your help and understanding. Hope not to need storage again, not because i didn't like it but you will understand. Thanks again for all your great service. Would recommend to anyone to use. Have a great week.
01:38 02 Jul 19
Many thanks to Linda from Scoresby Fort Knox. Helpful, prompt reply and communications. Clean and safe storage, overall great price and facility. Very happy customer.
23:19 05 Jul 19
Spent 14 months of storage with Fort Knox while undertaking knockdown and rebuild of family home. Started with a 40m2 storage then realised I needed more space 2 months in. Staff were more than happy to find me a larger 65m2 store room and nothing was ever too hard for them. Yes the rental cost are bit higher than competition but the quality of service, ease of use, fixed payment plan and excellent site security was all worth it if you value your household goods. Highly recommended.
10:02 21 Jul 19
Clean storage with competitive pricing & great access hours. Friendly staff. I highly recommend the Scoresby facility.
08:12 30 Jul 19
Fort Knox provided us with a professional service with absolutely no hassles. Security is excellent, staff are friendly and understanding. The storage facilities were clean and well secured with trolleys provided. The free moving van service was unexpected but very useful for the cost of fuel only. My wife and I will recommend Fort Knox to anyone needing a self storage service.
04:00 09 Aug 19
Great people really appreciate your service and how you handle customers I highly recommend if anyone wants anything for storage
23:46 26 Aug 19
Signed up with Fort Knox over the weekend. Ingrid, Caitlin and Kate work together well as a team. All very helpful. They answered my queries and made me comfortable with my decision to use FK. I checked two other options, both more expensive for same size units.
01:52 09 Sep 19
Staff are nice, sight serves its purpose
19:11 11 Jun 19
Efficient, clean, 1st class facility. Very impressed and the setup and ease of use for this Fort Knox. Just moved some items in over the weekend and it all went smoothly and easily. I am sure my items are very safe in this clean, modern and impressive facility.
06:47 07 Aug 17
The staff at Fort Knox were friendly efficient and very focussed on satisfying their customer's needs. While we only used their service for a few months it was very useful and convenient. I highly recommend their facility and the exemplary customer service they provide. Thank you very much.David
14:43 20 Apr 17
I use Fort Knox every year to store items during the bushfire season. Staff have always been friendly and attentive, a variety of storage locker sizes are available, and pricing is market appropriate.
05:35 23 Apr 17
great very easy to get in to an store my stuff an then get out , I can only give u 4 stars because my FATHER in HEAVEN will always be 5 stars ,no complaints from me I think I picked the second best place for storage of my property but the best place for storage is my sole with GOD, so 4 stars absolutely thanks fortknoxk
01:57 15 Apr 17
Had an amazing experience with this place. Great security, provided a new lock and a welcome kit. Good trolleys to move stuff, surveillance, clean storage space. Kept contents of my mum’s and my places there for 3 months. Also had a good experience with the free move in van. Would definitely recommend and use them again, though hoping not to need to as moving/storing stuff is such a nuisance. Anyway, thanks!
01:41 28 Dec 18
A great place to store our excess boxes when moving house to a small unit until we organised storage at our new home. Friendly and very helpful staff. Great to be able to access unit whenever it suited us and convenient to be able to purchase storage boxes at site. would recommend to friends who are in same situation.
20:54 02 Nov 18
Great service, easy to use. Made our moving home experience a much better one
02:12 16 Jan 19
Fort Knox in Vermont is good place to storage! Nice staff, good price and convenient tools to be used to remove!
08:50 28 Dec 18
Professional and friendly staff, all safe and sound, very happy with this facility and will not hesitate to use again.
02:08 20 May 19
Excellent facility with plenty of security. Am only leaving after 4+ years because I finally found a home for everything. Thanks to the staff who were always courteous and helpful.
04:14 14 Jun 19
Staff are very friendly and helpful, and facility is clean and organised. Had a large unit, and gradually moved to smaller units as we found new homes for our stuff. Will definitely be using again if we need to.
05:24 19 Jun 19
Have just finalised a storage unit today and am pleased to say that initial responses to my queries and customer service by Sarah has been excellent and professional.
07:37 01 Jul 19
The staff are always helpful and very professional. A clean, tidy and secure establishment. I used 3 different types of storage units over an 18 month period.
11:54 14 Jul 19
Professional, polite and friendly staff. Secure storage and excellent support and products. Very happy with facilities and service.
00:07 02 Sep 19
Friendly and helpful staff, and clean premises. Would gladly recommend to others as long as price wasn't an issue (but all self storage seems expensive, so that's hardly unique to this location).In the very hot weather, the top level can get quite warm (low 40's), so if storing anything temperature sensitive you may want to take that into consideration.Pricing is ok - cheaper is available elsewhere in less secure or nice facilities; far more expensive is available in other areas.I would love to see a rubbish bin in the central parking area or even on each level. Unless you want to take your rubbish with you, you have to navigate the corridors to the toilet because it's the only accessible area with a bin.
05:24 24 May 17
This is the first time using Self Storage and the staff at Vermont Fort Knox made the whole process easy. Everything was explained up front. The staff were friendly, knowledgable, and informative. We were happy with the security and the process was easy and user friendly.The only down side would be the cost as we always want things cheaper. However, for the above reasons and the piece of mind I think it was value for money.Our first time experience with Fort Knox was a very positive one and would consider them first if ever we need storage in the future.