When you move in you will be asked about insurance.
Do I need insurance?
If it’s worth storing, it’s worth insuring. Even with our high level of safety and security, accidents and natural disasters can occur. Fort Knox Self Storage has insurance on our facilities, this does not include your goods. Anything that you put into storage is your sole responsibility. Would you leave your precious goods uninsured in your home?
Who am I covered by?
The insurance is covered by AON/ QBE Insurance (Australia) Limited. Your goods are covered by a specialist storage unit policy. The policy covers your goods against loss or damage occurring from events such as fire, earthquake, explosion, water damage, theft etc. Your belongings are covered whilst they are securely locked in your storage unit.
Can I cover everything?
Your storage insurance covers household items, clothing, furniture, electrical goods, computers, camping equipment, musical instruments, etc. It does not cover cars, boats motorbikes and caravans, these are usually covered by motor insurers. Some items such as fur coats, cash, paint and tobacco cannot be covered by storage insurance.
Insurance just for storage
Will my home contents insurance cover that?
Your home contents insurance only covers items at your address. Once your belongings are placed into storage they are no longer covered.
How much insurance will I need?
The amount of insurance you get should cover the cost of replacing your items. Work out the cost to replace each item and add them together.
A picture is worth a thousand words.
It is a good idea to take clear and detailed photos of your items before you put them into storage. It may make it easier if you need to claim.
Ranked Melbourne’s #1 storage provider by our happy customers.
The ladies who work there are the most polite, respectful and knowledgeable people. The place is very convenient and close from Southern Cross Station. Prices per month cost half the price per week for a locker at southern cross half that size.. I recommend this place to anyone 100%
Icce Mejia
15:01 07 Aug 17
Booked in to move in a storage unit this upcoming weekend and already experiencing top notch service. Thank you Rosemary for you help so far and for the use of the courtesy move in van! What a bonus and great way to save money.
Christian Ganaban
05:23 28 Aug 17
This is my first time using off-site storage. Marnie and Molly was so helpful on the phone and in person, it makes the move so much easier. Thank you ladies. Excellent customer service! The best I have seen to-date
Gilbert Chow
01:20 14 Aug 17
We have been storing things there for years and have used various sized lockers - team always super helpful - definitely recommend Fort Knox. We just recently got a friend over to their Vermont South store as well
Tracey Penington
09:56 30 Aug 17
Total superstars! I primarily dealt with Molly, who is so brilliant but so were all the other staff I spoke to/dealt with during my storage time. Could not recommend these guys enough!
Georgia Leaker
09:52 09 Aug 17
I have been dealing with the Spencer Street crew for 12 years now. My latest interaction was just like the first - friendly, efficient and more. Always here to help, this operation is head and shoulders above any "customer interaction" I've experienced. Simply splendid.
Andy Bell
21:56 25 Mar 19
The storage facility was just the perfect solution for me. The size was just enough and its location in town was perfect and the staff was more than helpful in every situation I need them to be. I found the facility clean and comfortable and having an access code for extended access hours was also just perfect. Thanks a bunch Fort Knox
Stephen Wayne Reno
23:55 11 Feb 19
Great storage facility in West Melbourne. Clean, convenient, well organised and secure. Quite reasonable rates too. Everything works efficiently here, including the professional and friendly staff. Thank you Jess and the rest of the crew!!
West End Art Space
07:22 01 Mar 19
Extremely happy so far, the staffs are so helpful and friendly, very patient with me. yesterday we moved our stock in, the place is equipped with anything you can think of, trolley, woodland on the wall and so on. The entire place is so well maintained that it is so clean without even a bit of dust on the floor.
Rebecca Shi
01:27 18 Feb 19
Very friendly and helpful staff. Welcome pack a nice surprise. Clean and accessible.
Caroline Walters
21:57 20 Feb 19
As someone totally unfamiliar with this, they were extremely helpful every step of the way, would definitely recommend this place to my friends should they ever need such services.
Denise Lim XiaoLing
23:46 08 Mar 19
First google review I've ever written, but the staff at Fort Knox Spencer Street were too lovely not too. Their service is outstanding and very easy to handle while during a stressful moving period.
Jason Mackaway
13:33 11 May 19
If I can put more than 5 STARS. They are really helpful, kind , energetic and patience team I ever witnessed. Loved the way they treat customer. I was at West Melbourne Storage and they provided me one of the best services. I will definitely recommend to everyone. Thanks a ton Team 🙂
Ankit Dargar
01:43 20 May 19
Worth every star. The staff were amazing and made it so easy to organise a storage unit, they couldn't have been more helpful. We stored some items several years ago and felt it was very secure and easy to access so I didn't hesitate to use Fort Knox again. Many thanks for all your assistance.
Barbara Lehaf
06:53 29 May 19
Wanted to share my happiness regarding my recent experience at Fort Knox. Daven and Jessica were a joy to be around and made the process smooth, easy to understand and fun, what a great team! Putting my stuff in storage I was concerned about the cost but the team ensured I got a great deal. Such personal service is unexpected so this experience was a pleasant surprise and I’d be happy to return!
Brinie Wilson
08:47 30 May 19
We got to the place and felt the service was exceptional from the start, Daven showed us excellent service showed us all the possible units to find the one suiting our needs the best. As we signed the papers we got offered a free drink and got told about the opportunity to rent a van for free to move our stuff. Can definitely recommend to use this facility and a special thank to Daven to the service he provided us! I would use nothing but Fort Knox next time I need to move.
Skafte123
00:50 03 Jul 19
Super clean! I stored my whole house here for nearly 18 months and no problems with rodents or damage. The staff are super helpful and friendly and the location was convenient for me with parking onsite to get your stuff in and out. I have no hesitation in recommending Fort Knox West Melbourne.
Matty Bee
23:47 16 Jul 19
Found Staff to be on the Ball and had No problemsMany thanks , would l use Fort Knox again Yeah sure once again staff thanks for your Help .
charles. stewart
02:13 02 Oct 19
Fantastic storage place! They've got a range of different sized storage units and they will always help you choose just the right size so you won't go over and pay for a larger size you don't really need. Staff are very friendly and helpful, instructions are clear as day. After the initial check in, you can access your unit at any time, and the check out process was smooth and easy as well. Rental time is very flexible and price is very friendly! You can even borrow their van to move your stuff. Can't recommend this place enough, if you need a storage place then this is it!
Anisa Anwar
10:01 11 Nov 19
Quick and easy set up, hassle-free and no hanky pankies. The staff are friendly and accommodating. Would recommend to others. They ran out of storage space that I reserved so they gave me an upgraded one for the same price.
Chi Garcia
00:22 29 Dec 19
I have been communicating with Fort Knox Self Storage, West Melbourne over the past four months. During this time I have made a number of changes to our request. I have found all the staff to be extremely knowledgable, supportive of my changes and very friendly. The facilities are well maintained and resources like the complimentary van for a day (petrol not included) as well as trolleys to move multiple boxes are greatly appreciated.
Glenda Shaw
00:30 23 Jan 20
Staff at West Melbourne were wonderful. They showed me around and discussed my needs; I ended up with the perfect sized unit and the cost was reasonable. The place is huge and staff were very helpful when I got lost!
Angie Bennett
22:25 23 Jan 20
Great experience with Fort Knox from start to finish. Good rates, great downtown location, awesome staff very helpful and pleasant, and the facility is first rate!! Highly recommend
Keith Sutton
22:26 03 Feb 20
Staff at Fort Knox Self Storage are so helpful and friendly! They made my first time experience of using this facility so much easier than expected. As well as great storage options this business has everything you'll need to store your stuff easily, for example: trolleys, tape, boxes, mattress protectors, and more! Thanks so much for your kindness and your great customer service, it was a great experience in our busy world.
Nova Amor
23:07 20 Jun 18
VERY WELL RUN STORAGE CENTREGood location, modern clean facility and reasonable rates for storage.
Ian Woodruff
05:11 06 Nov 17
Truely amazing customer service and friendly team made the whole process easy and overall a fantastic experience. Location is very convenient with easy access to the facility via the onsite parking. Highly recommend!
David Garner
23:18 16 Mar 20
Marnie, Molly and the team are fabulous. Exceptional customer service, friendly and professional, they go above and beyond to assist customers and ensure a first class service is received. Competitive rates, clean facilities and exceptional service.
Brad Downs
07:32 08 May 20
I’m not going to bore everyone with the long story so I will try and shorten it. And I’m sure there are plenty of people are there going through some tough time’s right now. My partner and I needed a storage locker for what we thought would be for 4 months. With a deal buy one get one free, we paid for two months. Then suddenly, less than a week after disconnecting all utilities and moving 3.5 hours away, we needed to return. It was a double move two weekends in a row. The stress and extra money being wasted paying disconnecting and reconnecting fees was so much. We didn’t think we could get a refund for the locker. My partner was there with removalist, because we were so stressed and tired we couldn’t do it ourselves again. While I was setting up some other things. My partner spoke to a Laura, who he mentioned was an absolute gem to deal with. So incredibly helpful. And I know all my interactions were so great. Well she had organised with the manager to get 1 of our 2 paid months refunded. And it went through so easily. Thank you from the bottom of our hearts. In troubling times like these, it’s the community sticking together that get us through. I really felt like the whole team really were there for us. I know if I ever need a storage locker again, or if a friend needs a suggestion, I will be going right to Fort Knox West Melbourne.
Timothy Winning
12:45 14 May 20
Would definitely recommend using this company. Very Reasonable prices for The storage space they provide.Staff are so lovely and helpful to!
Sofia R
01:59 14 May 20
Best customer service than any other storage facilities I’ve been before. Located in the heart of Melbourne. Comparative price and lots of free add ons including boxes 📦 and locks 🔐 when signed up.
Hossain Siddiqui
05:51 01 Jun 20
The staff are friendly and helpful. The storage is clean and well maintained.
Adi Tedjasukmana
22:56 03 Jun 20
I recently had an excellent customer service experience with Fort Knox Spencer St!Ellie was so helpful finding me a storage unit at very short notice and Bianca was also wonderful processing the paperwork and explaining the storage facility to me. Moving can be very stressful but these two ladies made the experience far better with their helpfulness, professionalism and sunny dispositions. Thank you!I will definitely be recommending this site to anyone requiring storage and will only ever deal with these guys in the future for my storage needs. The pricing is good and the added extras of the move in pack and use of the free van (if available) is a great idea and can save you a lot of time and money. We were even offered a coffee!Highly Recommend 🙂
Elke Norton
03:02 23 Apr 21
2 months half price and move in van made it easy to decide. Just paid gas for the van and $25 excess reduction that is it. Very helpful awesome staff. Thanks a lot. It would be great if I could borrow the van when I move out though, if you are thinking about room for improvement 🙂
Taylan Karaman
22:44 28 Feb 21
Staff were so lovely over the phone and when I actually went in to set up my account. The process was so easy and they went through everything I needed to know, showed me around and make all the instructions really clear. We also booked in the free move in van which is such a great added bonus! The place itself felt very secure and I had no issues leaving my things there for 3 months. Would definitely use again for any future storage needs. Highly recommend!
Rachel Stevenson
21:54 17 Mar 21
This score is a reflection of this single experience. Regardless of the 3 star, I am overall satisfied with Fort Knox storage.The staff at Fort Knox is super friendly and helpful. Ive been renting a space with them for about 6 months now, so when I needed more space, I inquired to a larger space. They didn't have a space large enough to combine my current unit with the new additional items, so they worked with me to afford 2 spaces.I reserved a unit a few weeks before needing it. When I did need it they had given it away and put me in a smaller unit.This space did not fit all of my new stuff which was a headache on a day that was already soured by bad movers.The staff was helpful and accomodating in getting me another unit to fit the rest of my stuff. This new unit was reserved for someone else. So, I suspect this same spirit of accommodating is why I lost the larger unit I had reserved.It is this reason and this reason only, that I give the rating 3 stars instead of 5.Despite the inconvenience of splitting my things into 3 units, the units are clean, secure and well looked after. These factors and the friendliness of the staff is why I will use Fort Knox again in the future.
Jezza Smilez
03:16 27 Jan 21
I was assisted by Molly and she’s just the most wonderful person. Super impressed by the customer service and the way she made sure I fully understood everything about the storage, this person deserves a positive feedback! Thanks a lot.
Melvin Melvin
22:36 24 Jan 21
Enquire today and one of our friendly, professional staff will be in touch to help you find the right unit size for your storage needs.